Business Intelligence and Insights Specialist - Social Housing
£55k - £60k per annumFull-time
Key Responsibilities
- Dashboarding, Reporting & Automation
- Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools.
- Develop high quality KPI dashboards for Board, Executive, SLT and service teams.
- Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue.
- Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards.
- Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption.
- Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision‑making across the organisation.
- Data Modelling & Insight Production
- Analyse trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators.
- Build analytical models to explore relationships, hotspots and opportunities for improvement.
- Develop scenario‑planning tools (e.g., void turnaround, EPC uplift, service demand forecasting).
- Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets.
- Benchmarking & Comparative Insight
- Produce benchmarking dashboards reports comparing BCHG to peer providers and national datasets.
- Identify performance variations and develop insight‑led recommendations.
- Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities.
- Advanced Insights & Added Value Analysis
- Configure thresholds, alerts and data‑driven notifications within dashboards.
- Conduct deep‑dive analysis on emerging issues, service risks or strategic questions.
- Support the creation of predictive, scenario‑based and AI‑enabled analytical outputs as the organisation's data maturity develops.
- ROI, Social Value & ESG Support
- Produce financial and non‑financial benefit analysis for strategic or operational programmes.
- Support the development of BCHG's ESG reporting, including environmental, social and governance metrics.
- Stakeholder Engagement & Support
- Work collaboratively with service areas to understand analytical needs.
- Present findings in workshops, meetings and training settings.
- Build organisational confidence in reading and interpreting data.
- Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation.
Vacancy posted 28 days ago
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