Security Incident Manager

We are hiring these new roles to create a panel of Incident Managers to act as the primary coordinator for safety, security, and business continuity incidents. This role ensures that security operations are delivered to the highest standards, personnel are developed and supported, and all incidents are managed, escalated, and resolved in accordance with client requirements, organisational policies, and industry best practices.

Reporting to the Site leadership, the Incident Managers provide operational leadership across security teams, maintains incident response readiness, and serves as the lead during incidents and emergencies within the organisation's command structure.

Working Hours: shifts 0700-1900 and 1900-0700. The panel of IMs will provide 24-7 cover.

About The Role

Key Responsibilities

Security Operations Leadership

• Provide daily supervision and leadership of security operations and SSC operations.
• Promote and maintain a positive security culture, leading by example through professionalism, accountability, and high standards of conduct.
• Ensure effective shift handovers and continuity of operations through documented and verbal briefings.
• Act as the primary communication conduit between management, client stakeholders, Provincial management and operational security teams.

Incident & Crisis Management

• Provide command and leadership during live incidents and emergencies while coordinating with SSC and escalation procedures.
• Ensure all incidents are accurately reported, documented, escalated, and managed in accordance with organisational and client escalation protocols.
• Conduct comprehensive post-incident reviews, identify lessons learned, and implement corrective actions to prevent recurrence.
• Support organisational resilience, business continuity, and disaster recovery objectives.

Team Leadership & Development

• Lead, motivate, and support security personnel to achieve operational excellence.
• Monitor staff performance, conduct coaching sessions, and provide constructive feedback.
• Identify training requirements through ongoing assessment and operational observations.
• Facilitate team briefings, toolbox talks, and operational updates.

Operational Improvement & Governance

• Review operational workflows and procedures to identify opportunities for improvement.
• Assist in the development and maintenance of risk assessments, security procedures, and business continuity plans.
• Ensure accurate production of operational reports, incident summaries, and management updates.
• Conduct routine operational audits, collect operational metrics, and analyse data to feed into compliance reporting and continuous improvement.

Health, Safety & Welfare

• Actively promote a strong health and safety culture across all operations.
• Ensure personnel follow requirements and report incidents as required.
• Provide or coordinate First Aid response where trained and designated to do so.

  Personal Attributes

  • Strong leadership presence and integrity.

  • Professional, approachable, and resilient.
  • Exceptional organizational and planning skills.
  • Customer and stakeholder focused.
  • High standards of professionalism and personal conduct.
  • Flexible and adaptable to changing operational requirements.
  • Committed to continuous improvement and team development.
  • Collaborative team player with the ability to influence across all organizational levels.

Required Criteria

• Proven experience in security operations, incident management, emergency services, corporate security, control room environments, or critical infrastructure operations.
• Demonstrated leadership experience managing teams within high-pressure operational environments.
• Strong incident response and crisis management capability.
• Excellent verbal & written communication, briefing, and stakeholder engagement skills.
• Experience producing operational reports and incident documentation.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience conducting risk assessments and operational reviews.
• Valid PSA Licence
• Experienced in technology and security systems with the ability to learn. For example, Google Workspace, Gemini, C-Cure.

Desired Criteria

• First Aid certificate
• Experience operating within a command structure.
• Knowledge of Business Continuity, Disaster Recovery, and Organisational Resilience frameworks.
• Experience working with Global Security Operations Centres (GSOC).
• Understanding risk management, and security governance frameworks.
• Experience managing multi-site or large-scale security operations.
• Security management qualification.

Skills Needed

About The Company

Since its founding in 1969, Provincial Security Services has grown into a senior player in Ireland’s private security sector. The company provides uniformed guarding, front-of-house reception, CCTV and access control solutions, and bespoke security systems. As an employer, Provincial emphasises training, professional development and recognition, maintaining high operational standards and multiple quality accreditations. Proudly Irish-owned, the organisation values reliability, trust, and integrity in its service delivery. For people seeking a career in security, Provincial delivers a blend of technology, ethical practice and human-centred support in a company that upholds quality, employee care and continuous improvement.

Company Culture

Provincial fosters a supportive, inclusive culture where employees are genuinely valued. Being family-owned, the company strives to treat staff more like colleagues than simply workers. Management is regularly on-site, listening to staff concerns, sharing the company’s successes (and learning from missteps), to build trust and a sense of ownership. The core values—Duty of Care, Respect, Belonging and Our Voice—inform how the company interacts with clients, staff and partners. Diversity is actively encouraged, with efforts to support people of different abilities, genders, backgrounds and experiences. Flexibility and fairness are important parts of how Provincial works, helping staff balance life and work, especially in shift or field-based roles.

Company Benefits

Why Work With Us? 

• Comprehensive company induction and onsite training to support you in your journey with us 

• Competitive salary 

• Online EAP portal/app with counselling, wellness resources, selection of benefits, including discounts for shopping, holidays and more

• Career development through training and education programmes

• Friendly and inclusive workplace culture in line with our Core Values

• Team building activities, including soccer tournaments, volunteering days, summer BBQ and other company-wide events

Looking after our team is important to us. As well as the benefits listed above, we also offer holidays, bike to work scheme, mental health supports, refer a friend scheme, Christmas savings club and more. If there’s something important to you not listed above, talk to our team.

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don’t meet all the criteria, don’t worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Employee discounts, A diversity program, Cycle to work, Referral bonus, Competitive salary, Employee Assistance Scheme, Work With Charities, Social Opportunities, Employee of the Month, On the job learning, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed