Senior Associate - Digital Product Solutions - DSAR

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Data privacy and adherence to regulations such as GDPR, which provide individuals with rights of access to their personal data, are becoming the global standard. The Product Associate – DSAR will support the delivery of critical capabilities that enable and evidence AXP’s compliance with global privacy regulations and Data Subject Access Request (DSAR) obligations.

This role will focus on the execution and continuous enhancement of data discovery and automation within the Data Subject Request Processor (DSRP) platform. Working closely with Product Managers, Engineering, Privacy Risk Management, and business partners across the Enterprise, this role will help identify, map, onboard, and maintain data sources required to support automated, efficient, and accurate DSAR fulfillment processes. The ideal candidate is highly organized, detail-oriented, technically curious, and comfortable working across complex data environments in a regulated business. This role is well-suited for someone who enjoys problem-solving, technical execution, process improvement, and collaborating across teams to deliver scalable data solutions.

• Support the execution and ongoing enhancement of the Data Subject Request Processor (DSRP) platform, with a focus on data discovery, data mapping, AI, and system integration activities
• Partner with Product and Engineering teams to onboard and maintain Enterprise data sources required for DSAR processing and regulatory compliance
• Coordinate and liaise with lines of business and data owners to document data flows, data attributes, integration requirements, and operational dependencies
• Assist in identifying opportunities to streamline manual processes and improve the efficiency, accuracy, and scalability of DSAR fulfillment workflows, including via AI capabilities
• Support backlog management, requirement gathering, testing, and implementation activities for prioritized roadmap items
• Track and manage integration deliverables, dependencies, risks, and operational issues across multiple stakeholders
• Develop and maintain product documentation, process flows, tracking materials, and partner communications related to data integrations and discovery efforts
• Support reporting, issue resolution, and operational monitoring activities to ensure successful delivery of product enhancements and integrations
• Collaborate with Privacy Risk Management, Global Servicing, Engineering, and additional business partners to support evolving regulatory and operational requirements
• Participate in testing and validation activities to ensure solutions meet compliance, operational, and user experience expectations

• 2+ years’ experience in product management, technology, or a related role, supporting product, data, technology, and/or operational initiatives in a cross-functional environment
• Understanding of data management concepts including data mapping, data lineage, system integrations, APIs, and Enterprise data flows
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously
• Strong attention to detail and ability to document processes, requirements, and technical information clearly and accurately
• Ability to understand and communicate complex business requirements and translate them into technical requirements via feature and story writing.
• Knowledge of agile methodologies and tools like Confluence, JIRA, and Rally
• Ability to analyze problems, identify improvement opportunities, and support implementation of scalable solutions
• Comfortable working in complex and evolving environments with multiple stakeholders and competing priorities
• Strong communication and collaboration skills with the ability to work effectively across business and technical teams located in different time zones
• Demonstrated ability to learn quickly and navigate technical concepts and systems
• Interest in data privacy, compliance, data governance, or Enterprise data management preferred
• Self-motivated, detail-oriented, proactive, and able to work independently while contributing effectively within a team environment

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.