Customer Service Advisor

The role

Customer Service Advisor

Full Time
Permanent Contract
Location: Crediton NFU & NFU Mutual Agency
Hours: Monday to Friday 9am to 5pm

Introduction to NFU Mutual 
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. 

About the Agency 
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.  

An exciting opportunity has now arisen within the Crediton Agency.

About the role:
As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm.

About you: 
Qualified to Maths and English GCSE Grade C or equivalent is essential. 

The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team.

Our commitment to you:
In return, you can expect amongst other things, full training in a friendly and supportive  environment, a holiday allowance of 20 days per year plus Bank Holidays and an additional day off on or around your Birthday, plus free on-site parking.  

Please apply in writing with CV and covering letter to: 
View email address on agencycareers.nfumutual.co.uk    

Closing date for all applications: Monday 31st August 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.