Complex Care Practitioner Coordinator

Job summary
All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people's continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.

Our operating model has three main areas of activity,

Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.

Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.

Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.

Main duties of the job
The Complex care team coordinator supports the complex care clinical team and the commissioning Manager to provide a high quality, modern, effective, and customer focused support service.

The postholder will be a Registered professional either Registered Nurse, Occupational Therapist or Physiotherapist.

The post holder will provide support to the team and manage officers, assistants and administrators that support the complex care function within AACCC.

The postholder will manage the sourcing of care based on clinical need, outcome, cost, and efficiency. Liaising with both the assessors and the provider, undertaking negotiations if necessary to ensure that the needs of the service user are appropriately met.

About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.

Details
Date posted: 27 July 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year
Contract: Fixed term
Duration: 1 years
Working pattern: Full-time
Reference number: 482-ICB-5822KB-A
Job locations: Thames Valley, Oxford, OX4 2PG, United Kingdom

Job responsibilities

• To participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• To develop and maintain constructive relationships with a broad range of internal and external stakeholders.
• To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
• To communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external colleagues.

Analytical

• Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration.
• Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes.
• Contribute to the information management of performance, taking a lead for specific projects.
• Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support as requested.
• Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information.

Communication

• Provide relevant and timely specialist advice and guidance on functional and information matters.
• Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.

Financial and Physical Resources

• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
• Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis.
• Continually strive for delivering project/function outcomes, value for money and greater efficiency.
• Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time.
• Contribute to commissioning of goods and services.

Management

• Provide specialist training, advice and support on own role/responsibilities where necessary
• Supervises team as required.
• Participate in the recruitment, induction and training of colleagues.

Information Management

• Operate within and provide enhancements to current management information, reporting to enhance decision making processes.
• Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• Carry out timely and accurate information analysis and reporting on agreed areas of portfolio.
• Lead on development, implementation, monitoring and evaluation of new information systems /databases as required
• Be responsible for the development and maintenance of databases required for regular reports.

Research and Development

• Actively support and contribute to the development of key performance indicators for the successful assessment of performance.
• Test and review new concepts, models, methods, practices, products and equipment.
• Contribute to ensuring there are processes in place for spreading and sharing learning and outcomes.

Planning and Organisation

• Contribute to the strategic planning making adjustments as necessary.
• Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team.
• Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes.
• Contribute to the formulation of plans of up to three-year and strategic direction within the team on issues, taking a lead for specific workstreams.
• Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Policy and Service Development

• Propose changes to own project/function, informing policy and making recommendations for other projects delivery.
• Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

The job description is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties as may reasonably be required by their line manager. The job description will be reviewed on a regular basis in accordance with the changing needs of the department and the organisation.

Person Specification

Qualifications
Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Registered professional either Registered Nurse, Occupational Therapist or Physiotherapist.

Knowledge and Experience
Essential

• Further training or significant experience in project management and planning, financial management or supporting change management processes.
• Experience and understanding of evaluating and measuring the performance of health services.
• Experience in communications and stakeholder management.
• Workforce development knowledge and experience.
• Working knowledge of project management software / tools such as MS Project.
• Comprehensive knowledge of project management and/or health information systems development
• A good understanding of the health and social care environment and roles and responsibilities within it

Skills, Capabilities and Attributes
Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.
• Evidence of success in efficient and effective project and programme management.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Attention to detail combined with the ability to extract key messages from complex analysis.
• Independent thinker, with demonstrated good judgement, problem-solving and analytical skills.
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Project management skills.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Skills for managing projects ensuring they meet financial targets.
• Skills for manipulating information.
• Intermediate keyboard skills (minimum ICDL or equivalent)
• Ability to work on own initiative and organise own workload without supervision, working to tight and often changing timescales

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Thames Valley ICB
Address: Thames Valley, Oxford, OX4 2PG, United Kingdom
Employer's website:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.