Outpatient Booking Coordinator

Permanent | Full Time | Interviews: 5th August

Are you highly organised, calm under pressure, and passionate about delivering excellent patient care? We are looking for a proactive and detail‑focused Outpatient Booking Coordinator to join our Clinical Genetics team and help ensure the smooth running of our busy outpatient service.

As an integral member of the administrative team, you will be responsible for coordinating all aspects of outpatient bookings within the Clinical Genetics service.

Your work will directly support patients, families, and clinicians by ensuring appointments are managed efficiently and clinic capacity is fully utilised in line with Trust targets.

We’re looking for someone who brings

Strong organisational and time‑management skills

Excellent communication and interpersonal abilities

High levels of accuracy and attention to detail

Confidence working under pressure in a fast‑paced environment

A patient‑focused approach with professionalism and tact

The ability to build effective working relationships across teams

In this role, you will

• Process referrals from GPs, consultants and other healthcare professionals, ensuring accurate data entry on PAS, EDMS systems
• Book, reschedule and cancel outpatient appointments in line with clinic capacity, departmental procedures and Trust waiting ‑ time standards
• Communicate with patients, parents/guardians and external organisations, providing clear information and resolving queries with tact and sensitivity
• Liaise daily with Consultants, Genetic Counsellors and Coordinators to ensure clinics are fully utilised and capacity issues are escalated promptly
• Maintain accurate patient records, avoiding duplicate registrations and ensuring all correspondence is scanned and filed correctly
• Support the management of clinic booking rules, adjusting appointment slots and monitoring utilisation to maximise efficiency

Key Skills and Qualities

• Strong organisational skills with the ability to prioritise a busy workload and work under pressure
• Excellent verbal and written communication skills, with tact and sensitivity in challenging situations
• High level of accuracy and attention to detail
• Confident IT skills, including experience with administrative or clinical systems
• Ability to work independently and as part of a multi ‑ disciplinary team
• Problem ‑ solving ability and confidence to use initiative when issues arise

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4133 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at ***email_hidden*** . Together, we’re building a workplace where everyone belongs.

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