Business Administration/Care Coordinator Apprentice

Summary

The apprentice will support the smooth running of the care service through administrative assistance while gaining hands-on experience across all areas of the business.

This role is designed as a development pathway, providing structured learning and practical exposure to enable progression into a Care Coordinator position.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday – Friday, 9am – 5pm with 1 hour for lunch.

35 hours a week

Start date

Monday 17 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

1. Administration Support

• Assist with general office duties including filing, data entry, scanning, and record maintenance
• Answer telephone calls and respond to email enquiries in a professional manner
• Maintain accurate service user and staff records in line with GDPR requirements
• Support with updating care management systems and rotas

2. Care Coordination Support

• Assist in preparing staff rotas and schedules under supervision
• Monitor call logs, missed calls, and report any concerns
• Support communication between care staff, service users, and families
• Help ensure continuity of care through effective coordination

3. Compliance & Quality

• Support the maintenance of compliance records (training, DBS, right to work, etc.)
• Assist with audits and quality checks of care documentation
• Ensure records are accurate, up-to-date, and meet regulatory standards (e.g., CQC requirements)

4. Learning & Development

• Rotate through different areas of the business to gain a full understanding of operations, including:
  • Recruitment and onboarding
  • Scheduling and care coordination
  • Quality assurance
  • Client communication
• Complete assigned apprenticeship coursework and training modules
• Shadow experienced team members to develop knowledge of care service delivery

5. Team Support

• Build positive working relationships with colleagues and stakeholders
• Provide support to the wider team during busy periods
• Demonstrate a willingness to learn and take on new responsibilities

Where you'll work

34 35 36 INNOVATION HOUSE
26 LONGFIELD ROAD
SOUTH CHURCH ENTERPRISE PARK
BISHOP AUCKLAND
DL14 6XB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BISHOP AUCKLAND COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All delivered in the workplace with monthly assessor visits.

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4 / A*-C / Level 2)
• Maths (grade 9-4 / A*-C / Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative