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Japanese-Speaking Customer Support Specialists (Temporary)
Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)
Start Date: From 13th July (subject to change)
Contract Type: Temporary
Pay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts)
We Are Hiring Japanese-Speaking Customer Support Specialists
We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.
This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time.
Available Shift Patterns
- Shift 1: 12:00am - 7:00am
- Shift 2: 6:00am - 12:00pm
Due to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding.
About the Role
As a Customer Support Specialist (Data Breach Response) , you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.
Your key responsibilities will include:
- Handling inbound customer enquiries in Japanese and English
- Responding to frequently asked questions regarding data breach incidents
- Providing clear and empathetic communication to customers
- Explaining privacy and data security information in an easy-to-understand manner
- Following strict data protection and security procedures
- Maintaining accurate records of customer interactions
- Working collaboratively with a supportive team in a fast-paced environment
What We're Looking For
- Fluent Japanese and English language skills (spoken and written)
- Excellent communication and customer service abilities
- A calm, professional, and empathetic approach
- Ability to remain resilient when dealing with sensitive situations
- Strong attention to detail and adherence to processes
- Previous contact centre, customer service, or support experience is desirable but not essential
Why Join Us?
- Competitive hourly rates
- Flexible hybrid working arrangement
- Opportunity to transition to remote working
- Comprehensive training and support
- Gain experience supporting a high-profile campaign
- Work within a collaborative and supportive team environment
If you are a fluent Japanese speaker with a passion for helping others and delivering exceptional customer support, we would love to hear from you.
Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Vacancy posted 22 hours ago
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