Business Administrator Apprenticeship

Summary

We are seeking a friendly, organised, and enthusiastic Admin Apprentice to join our busy primary school office team. This is an excellent opportunity for someone looking to develop administration and customer service skills within a school environment while completing an apprenticeship qualification.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

The hours of work are 37 hours per week term time only, plus 5 inset days. The working hours will be Monday 8.00-15:30, Tues-Friday 8.00-16:00.

37 hours a week

Start date

Thursday 20 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide a professional and welcoming front-of-house reception service
• Respond to parent and visitor queries in person, by telephone, and via email
• Monitor and manage school communication systems, including emails, telephones, and messaging platforms
• Support the administration of pupil records and confidential information
• Work with school systems, including MIS (Management Information Systems), attendance systems, and online payment systems
• Assist with pupil attendance monitoring and follow-up procedures
• Maintain accurate electronic and paper-based records
• Support the processing of school payments, trips, dinners, and permissions
• Assist with filing, photocopying, scanning, and general office administration
• Help produce letters, newsletters, and other school communications
• Support staff with administrative tasks across the school
• Ensure safeguarding and confidentiality procedures are always followed
• Support the organisation of meetings, events, and school activities
• Manage incoming and outgoing post and deliveries
  Maintain a tidy, organised, and welcoming reception and office environment
• Undertake training and coursework required as part of the apprenticeship programme
• Carry out any other reasonable duties requested by the School Business Manager or Senior Leadership Team

Where you'll work

Bradlegh Road
Newton-Le-Willows
WA12 8QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS FURTHER EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful candidate will act as a key point of contact for parents, pupils, staff, and visitors, supporting the smooth day-to-day running of the school office.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience