Summary
Join Lorient, a market leader in fire, smoke and acoustic sealing systems. This Customer Service Apprenticeship offers the opportunity to develop valuable customer service skills with an innovative manufacturer renowned for quality, technical expertise and helping to make buildings safer worldwide.
- Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
- Monday - Friday 8.30am - 5.00pm.
37 hours 30 minutes a week
- Start date
Thursday 1 October 2026
- Duration
11 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage customer orders and enquiries
- Deliver a professional, efficient, and solution-focused service
- Build strong relationships with customers and internal teams
- Support our commitment to excellence in customer experience
What you’ll gain As an apprentice, you will:
- Learn from experienced colleagues and industry experts
- Develop role-specific technical and professional skills
- Gain valuable workplace experience alongside formal training
Where you'll work
Fairfax Road
Heathfield Industrial Estate
Newton Abbot
TQ12 6UD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH DEVON COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- South Devon College
- Long Road
- Paignton
- 1 Day per week
Requirements
Essential qualifications
GCSE in:
Maths & English (grade 5 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
Vacancy posted 2 days ago
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