Hospitality Team Member Apprentice

Summary

An exciting opportunity to join Long & Dhindsa Ltd trading as Subway, supporting day-to-day food preparation, customer service, store standards and hospitality operations while working towards a recognised apprenticeship qualification.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Pay and responsibilities may be reviewed as the apprentice develops skills, reliability and confidence in the role.

Training course

Food and beverage team member (level 2)

Hours

Working pattern to be agreed on rota basis across Subway opening hours. May include weekdays, weekends and occasional evenings, with training time included within paid working hours.

40 hours a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Prepare and serve Subway products in line with brand standards, food safety procedures and customer requirements
• Provide friendly, efficient customer service for dine-in, takeaway and digital order customers
• Support stock rotation, cleaning schedules, hygiene checks and general store presentation
• Assist with opening, closing and daily operational routines under supervision
• Work with managers and team members to develop confidence in hospitality, food service and workplace communication

Where you'll work

Unit 3, Derby With Burton Services
Etwall Road, Willington
Derby
DE65 6DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Food and beverage team member (level 2)

What you'll learn

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 2 or above)
• Maths (grade 2 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Team working
• Non judgemental
• Patience
• Punctual
• Reliable
• Positive attitude

Other requirements

The role is based in a fast-paced food-service environment. Applicants should be comfortable standing for periods of time, following food hygiene procedures, working on a rota and serving customers during busy trading periods. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.