Clerical Officer/Receptionist

For questions about this job, contact: Name: Elizabeth Brown Position: Patient Centre Co-ordinator Email: View email address on findajob.dwp.gov.uk Phone number: 011320267957 What you will bring to the role Your main role and responsibilities associated with this post are a range of clerical duties which include reception, receiving and inputting of referrals, and booking of patient appointments and transport. The postholder will be able to work flexibly and be able to communicate sensitively and effectively with a wide range of people, including patients, medical staff and the wider multidisciplinary team. General administrative duties will also include dealing with patient appointments over the phone, so they will be required to understand the imperative need for confidentiality and discretion at all times. Excellent customer service is essential to support a positive patient experience. You will be required to prioritise your own workload and meet short deadlines and support the various referrals to treatment targets. You will recognise the importance of data protection and confidentiality. All staff are responsible for working with colleagues to maintain and improve the quality of services provided to our patients and service users. You will be expected to check documentation and ensure it is complete and available when needed for the clinic. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to the appropriate line manager. About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond. Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.