Pharmacy Assistant Level 2 Apprenticeship

Summary

As an Apprentice Pharmacy Assistant, you will play a key role in supporting the daily operations of the pharmacy while completing your apprenticeship training. Working under the supervision of registered pharmacy professionals.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Hands-on training and mentoring from experienced pharmacy professionals Career development opportunities upon successful completion of the apprenticeship Supportive and inclusive working environment

Training course

Pharmacy services assistant (level 2)

Hours

Monday to Saturday, working hours TBC

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• As an Apprentice Pharmacy Assistant, you will play a key role in supporting the daily operations of the pharmacy while completing your apprenticeship training
• Working under the supervision of registered pharmacy professionals, you will help ensure the safe, efficient, and effective supply of medicines and healthcare advice to our customers
• You will gain practical experience in dispensing, stock management, and customer service, while also working towards your Pharmacy Services Assistant qualification

Where you'll work

35 Commercial Street
Brandon
Durham
DH7 8PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IMPACT FUTURES TRAINING LIMITED

Training course

Pharmacy services assistant (level 2)

What you'll learn

• receive and log prescriptions
• assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• work according to legislative requirements, and organisational policies
• order, receive, maintain and issue pharmaceutical stock
• provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• act in accordance with systems and organisational governance
• recognise and act within the pharmacy regulatory, legal and ethical standards
• support the team in the development of others
• maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• demonstrate person centred care and support within a pharmacy setting
• make pharmacy patients and patient safety your first concern
• use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• maintain the interests of patients and the health of the public
• promote and advocate equality, diversity and inclusion
• promote healthy lifestyles to customers
• work safely within the parameters of your role using Standard Operating Procedures
• apply policies which relate to health and safety at work
• act appropriately in situations to prevent harm to yourself and others

Training schedule

• Actively participate in the Pharmacy Services Assistant Level 2 Apprenticeship programme in coordination with the training provider and under the guidance of the pharmacy team
• Complete all required coursework, assessments, and training modules in line with the apprenticeship framework

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working

Other requirements

Essential Skills and Attributes: Willingness to learn and a strong commitment to completing the apprenticeship programme. Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Ability to work well in a team and follow instructions. A caring and empathetic attitude towards customers and patients. Basic numeracy, literacy, and IT skills. This role is dependent on successful enrolment onto an approved apprenticeship programme and is subject to eligibility checks.