Retail Operations Assistant Manager - Travel Retail

About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

About the role

The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe working closely alongside the Retail team, Education Team, Store Design & Visual Merchandising team, Supply chain & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store environment projects are executed across both our existing & expanding estate across the regions.

As a Retail Operations Assistant Manager you will

In-Store Operations

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective operational processes
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retails teams and regions
• Identify opportunities for operational excellence and drive new ways of working with a focus on data-informed, profit-focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval
• Ensure Goods not for re-sale are forecasted accurately and ordered effectively including tools, stationary, paperwork, testers and hygiene.

Communication & BAU

• Be the go-to expert for all store related issues and technology systems
• Pilot & launch a counter to office communications system for streamlined reporting and resolution of on-counter issues and strong visibility from Magic Office of counter presentation
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.

Maintenance

• Ensure Store & VM Maintenance reported issues are resolved to a high standard, timely manner and within budget
• Manage all Maintenance tickets from submission to completion, ensuring relevant suppliers are notified and communication is kept fluent between all parties
• Raise POs for all works completed and ensure any payment issues are resolved.
• Work closely with VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.

Budget Management

• Tracking and monitoring spend vs Budget
• Assist in creation of budget for Retail Operations OPEX spend allocated to your region

Projects

• Support with leading the opening of new and existing counter refits to ensure a successful launch, being on-site and maintaining best practices
• Lead on retail projects, maintaining the project plan to ensure a successful launch

About you

• Operations experience within the beauty/fashion industry
• Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers
• Confident with budget management and daily financial tasks
• A reactive and flexible attitude towards tasks
• Able to flourish in an autonomous environment
• Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel
• Must be open to travel across Europe

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves 

• We’re a hybrid model with flexibility, allowing you to work how best suits you 

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday 

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey 

• Financial security and planning with our pension and life assurance for all 

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues 

• Bring your furry friend to work with you on our allocated dog friendly days and spaces 

• And not to forget our generous product discount and gifting! 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

If you need support or would like to apply through an alternative method, please contact us at  View email address on apply.workable.com  

Want a closer look at life at Charlotte Tilbury Beauty? Follow our  LinkedIn page!For updates, stories, and behind‑the‑scenes moments.