Case Manager

Job summary
We are seeking a highly motivated & experienced health or social care professional with adult secure/specialised women's pathway experience to join the Quality and Commissioning Team, at the GM Provider Collaborative (PC). The Team holds commissioning & quality responsibility on behalf of the GM ICB/NHS England for adult secure & specialised mental health services across GM. This is an exciting opportunity to work within a dynamic commissioning environment, providing clinically informed support in line with the PC's governance structure, to a complex, specialised programme. The successful candidate will ensure oversight for women's secure and specialised pathways. As part of the role, the post holder will drive forwards the Women's Secure Transformation Programme in line with local and national objectives. The post holder will act as a key contributor to the PC's quality assurance arrangements, working closely with the Senior Case Manager and Head of Quality. The role also provides a link to a range of stakeholders across NHS organisations, independent sector providers and system partners. The successful candidate will require the ability to demonstrate effective communication skills, responsiveness, resilience, confidentiality & integrity. Based at Prestwich Hospital, offering a combination of office & remote working across the footprint & wider as required. Working hours are 9am-5pm Monday to Friday, though some flexibility & out of hours visits may be needed.

Main duties of the job

• Aligned to the national Case Management function, provides expert women's secure and specialised pathway oversight and quality assurance.
• Build a combination of clinical expertise and technical skills to develop strong service delivery, pathway advice and service improvements for secure/specialised services.
• Specialised informed experience to ensure effective pathway oversight
• Ensure patients receiving a high-quality service, free from stigma, discrimination and harm, escalating quality concerns and supporting remedial actions
• Effectively fulfil 6-8 weekly host and placing commissioner oversight responsibilities
• Robust oversight of patient flow
• Supporting strategic leads in capacity and demand planning
• Support mandated mental health targets including national LD/A programme
• Deliver provision of competent, confident and responsive Case Management function against the national Standard Operating Procedure. Noting the role requirements cover the GM secure and specialised population and whilst intended to focus primarily on women's pathways, there may be cross cover when required for other aspects of the team
• Ensure oversight and effective systems are in place to manage Exceptional Packages of Care (EPCs)
• Support performance monitoring and achievement of targets
• Ensure effective engagement with stakeholders, patients and carers

About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities
Please see attached job description and person specification

Staff benefits

• Pay Enhancements.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• Fuel Genie Fuel Cards (for applicable roles

Person Specification
Values and behaviours
Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Demonstrably involves patients and the public in their work

Qualifications
Essential

• Registered Mental Health/Learning Disability Nurse or other registered allied health or social care professional

Desirable

• Possess a relevant additional professional qualification e.g. Forensic Psychiatry Diploma, commissioning qualification, masters level

Knowledge and experience
Essential

• Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life licence, Ministry of Justice procedures and child protection legislation
• Detailed operational knowledge of specialised forensic and secure mental health and LD/A in-patient services ,including risk assessment/management
• Should have an appreciation of the relationship between NHS E/I and individual provider and commissioning organisations
• Current Member of relevant professional body

Desirable

• Previous commissioning experience or direct experience of the provider/commissioner interface/responsibilities
• Robust understanding of NHS Provider Collaboratives and the interface between the ICB and NHSE

Skills and capabilities
Essential

• High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of Provider Collaborative resources.
• Effective Case Management or transferable professional skills, focusing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
• High-level communication in particular skills across a range of agency and professional boundaries at a national level.

Physical skills
Essential

• Working knowledge of Microsoft Office and teams with intermediate keyboard skills

Equality and diversity
Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Communication
Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups, demonstrating integrity and resilience.
• Ability to negotiate on difficult and controversial issues including performance and change.

Planning
Essential

• Evidence of planning and delivering projects and services on time.

Financial and physical resources
Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
• Senior management experience in health, social care or an equivalent setting to be able to demonstrate transferrable skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).