Contracts Manager

Location: East Midlands Airport (EMA) or London Heathrow (LHR)

Contract type: Permanent

Hours: Monday to Friday, 09:00 – 17:30 (40 hours per week, flexibility required)

Department: Facilities

Grade: J

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Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

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Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance
• Free onsite parking ️
• Pension (up to 6% company contribution)
• My DHL Rewards – discounts at 3,000+ retailers ️
• Private medical (after 12 months)
• Spark – wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week
• Opportunities for career development within a global organisation 

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About the Role

We are looking for an experienced and commercially focused Contracts Manager to join the DHL Aviation UK team. This is a key role responsible for managing supplier and commercial contracts across our facilities and operational service providers. You will ensure contractual compliance, manage supplier performance, mitigate commercial risk, and support business objectives through effective contract governance. Working closely with internal stakeholders and external suppliers, you will play a vital role in delivering value, maintaining strong business relationships, and driving operational excellence across our UK aviation network.

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✅ What You’ll Be Doing

• Manage the full contract lifecycle, from procurement and negotiation through to renewal or termination
• Develop and maintain strong relationships with suppliers and internal stakeholders
• Ensure contracts comply with company policies, legal obligations, and regulatory requirements
• Monitor supplier performance against contractual KPIs and service level agreements
• Identify, manage, and mitigate contractual and commercial risks
• Lead commercial negotiations to achieve the best outcomes for DHL
• Provide contract and commercial guidance to procurement and operational teams
• Maintain accurate contract documentation, reporting, and governance records
• Drive continuous improvement within contract management processes
• Support business projects requiring commercial, contractual, and supplier-management expertise

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⭐ What You’ll Bring

Essential

• Significant experience within Facilities Management, Engineering Services, Property Operations, or Contract Management
• Demonstrable experience managing large outsourced service contracts and supplier relationships
• Strong understanding of both hard and soft FM service delivery
• Experience managing multiple sites within a complex operational environment
• Proven track record of delivering cost savings and commercial improvements
• Strong knowledge of contractor management and compliance requirements
• Experience leading cross-functional projects and programmes
• Experience managing budgets and significant third-party spend
• Excellent stakeholder management, influencing, and negotiation skills
• Strong commercial awareness and analytical capability
• Full UK Driving Licence and willingness to travel between operational locations as required 

Desirable

• IWFM qualification or equivalent
• HNC, HND, or Degree in Facilities Management, Building Services, Engineering, or a related discipline
• NEBOSH General Certificate
• PRINCE2, APM, or equivalent project management qualification
• CIPS or other relevant procurement/commercial qualification

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️ Closing Date: 5th November 2026

Join a team that keeps the world moving and build your future with DHL Aviation UK. ✨

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Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

Have a question? Contact our team here: View email address on careers.dhl.com

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Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.