General Manager

We’re looking for an experienced and people-focused General Manager to take overall responsibility for a dynamic contract catering account in London.

The account offers a diverse range of services including staff dining, hospitality and vending, with a team of circa 20 employees. At the heart of the operation is a vibrant staff dining service, offering a variety of hot food and buffet options, alongside a dedicated coffee bar.

With a strong focus on sustainability, the site has recently invested in a number of exciting and innovative ideas to further enhance the customer experience and develop the operation!

This is a hands-on leadership role for an experienced hospitality professional who thrives in a busy environment, enjoys developing teams and is passionate about delivering an outstanding customer experience across multiple service areas.

Main Responsibilities

• Oversee a vibrant and varied staff dining operation, ensuring consistently high standards across hot food, buffet and other food offers.
• Manage the coffee bar operation, ensuring excellent service, product quality and customer experience.
• Plan and deliver high-quality hospitality and event services.
• Manage regular meetings between various stakeholders and clients on a variety of timezones
• Ensure all services operate efficiently, commercially and to agreed client standards.
• Build and maintain a strong relationship with the client and key stakeholders.
• Manage financial performance, budgets, labour costs and key account KPIs.
• Oversee rotas, recruitment, training and team development.
• Ensure excellent standards of food safety, health & safety and compliance.
• Be visible and hands-on within the operation, leading by example.
• Support the continued development and growth of the account.

Person Specification

• Previous experience as a General Manager/Restaurant Manager/Hospitality Manager within contract catering preferred
• Strong experience in staff dining, workplace catering or hospitality environments preferred
• Proven leadership experience
• Commercially aware, with a good understanding of budgets, labour, costs and financial performance.
• Excellent client and stakeholder-management skills.
• A confident, visible and hands-on leadership style.
• Passionate about food, service and delivering an excellent customer experience.

A great opportunity for an experienced contract catering professional to take ownership of a varied and exciting account, lead a strong team and make a genuine impact across the operation.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.