High Level Team Leader

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a High Level Team Leader (Nights) who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

Job Title: High Level Team Leader (Nights)

Hourly Rate of Pay: £16.78

Contract Type: Permanent

Type of Employment: Full Time

Total Weekly Contractual Hours: 37.5

Shift Pattern: Sunday to Thursday from 20:30 - 05:00

Location: Heathrow Airport, Building 1156, Newall Road, Hounslow, Greater London, England TW6 2RZ

Compulsory Requirements

• FULL UK DRIVERS LICENSE (HELD FOR MORE THAN 1 YEAR)
• FULL 5 YEARS UK EMPLOYMENT HISTORY (NO GAPS)
• ABILITY TO READ AND WRITE ENGLISH FLUENTLY AND COMMUNICATE TO A HIGH STANDARD
• CONFIDENCE DRIVING A VAN

Duties & Responsibilities

Responsible for the day-to-day provision of high-level soft services (cleaning, etc.) maintaining suitable client relationships, ensuring tasks are carried out in a safe manner, making every effort to complete works within the specified timescales.

• Reporting into the Night High-level Cleaning Manager, to be responsible person for the high-level team.
• Monitor the performance of all staff in the high-level team.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
• Ensure allocated cleaning duties and areas are understood within the high-level team and ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
• Ensure team members PIN in as required on site, at the time of arrival at site and PIN out on leaving site.
• Ensure that High-level Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
• Carry out a daily check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the High-level Manager.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
• Ensure that all relevant safety signs are provided and used correctly by all High-level Operatives
• Report any damage and safety defects on the premises to the Engineering Help Centre and log where appropriate.
• Monitor the standard of work of the High-level team.
• Respond to Customer complaints immediately in conjunction with the High-level Manager.
• Attend appropriate training sessions to update knowledge of access equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLA's. Complete stock control/order sheets as directed by the High-level Manager.
• To ensure all High-level Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
• To deliver toolbox talks to all cleaning operatives.
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
• Maintain the highest standards of presentation, personal integrity, hygiene and customer support.
• Reduce the risk of accidents involving plant, equipment & PPE (Reporting of hazard spots (minimum 4 per month), near misses etc.).