Client Engagement Manager -Full time - Permanent - Gateshead or Remote
£23.3 - £27.2 per hourEstimated
Full-time
In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.
And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.
We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead
About the role
This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.
The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.
This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.
In this role you will be responsible for:
- Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
- Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
- Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
- Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
- KPI metrics :
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score
- Customer Feedback
Requirements
We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…
- Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
- Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies
About you:
- Relationship-driven and commercially aware
- Confident communicator and facilitator
- Strategic and solutions-focused
- Calm and resilient under pressure
- Collaborative leadership style
- Customer advocate with strong emotional intelligence
Benefits
Location
Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ
Benefits
- Great culture & working environment – working with a close-knit team in a global company
- 25 days annual vacation (plus UK bank holidays)
- 10 days ‘Workcation’ - reduced hours to work somewhere interesting
- BHFC Healthcare
- Death in Service
Hours
Typically 09:00 17:30 working day
We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later
Hybrid 3:2 days office/remote (Baltimore House, Gateshead)
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Client Engagement Manager -Full time - Permanent - Gateshead or Remote in Gateshead, Tyne and Wear vacancy
£28k - £40k per annum
...With a diverse portfolio of projects, our client is at the forefront of delivering innovative... ..., local authorities, and stakeholders. ·Managing multiple projects and meeting deadlines... ...: A mix of office-based collaboration and remote flexibility. ·Competitive salary: Tailored...PermanentFull-timeRemoteHybrid workingOn-site£12.71 per hour
...app for you and your family giving you fast remote access to a GP for advice and more ~... ...Public Holidays (Prorated accordingly for part time Colleagues) ~Buy Holidays Salary... ...with other duties as requested by the line manager ~Ensuring you create a Safer Gambling Environment...PermanentFull-timeRemotePart-timeApprenticeshipFlexible hoursAfternoon shift£45k per annum
...at work? Do you have strong case management skills and the confidence to... ...development and the option of a permanent or contract role, this position... ...services are delivered on-site, remotely and through mobile medical units, giving our clients flexible support wherever they are...PermanentFull-timeRemoteHybrid workingFlexible hours£17.37 per hour
CLASS 1 HGV DRIVER – GATESHEAD Gateshead £17.37 per hour (includes 12.07% rolled up holiday pay) Weekly Pay Monday–Friday | 6:30AM Starts Temp to Perm Opportunity ✅ Driving with a driver’s mate ✅ Transporting fridges ✅ Multi-drop deliveries ✅ Ongoing Monday...PermanentFull-timeHourly payWeekly payOngoing contractTemporaryMonday to Friday£39k - £40.5k per annum
...(Registered Paramedic) Location: Gateshead Contract Type: Permanent Salary: Starting salary £39000 with... ...to work in the UK at this time. Join Medacs Healthcare as a PIP Functional... ...standards and clinical frameworks Engage positively with feedback and development...PermanentFull-timeLong-term contractHybrid workingWork from homeProbationary period- ...search for an experienced and technically accomplished Private Client Tax Manager to join a well-established and highly regarded tax team. This... ...considering your options, a conversation with Crowe Watson is always time well spent. As Private Client Tax Manager, you will take...PermanentFlexible hours
- £37k - £47k per annumEstimated...compliance requirements. This is a part-time, non-operational role with a minimal... ...month What We Offer: Flexible, remote part-time engagement Straightforward tasks with minimal... ...commitment Requirements: Must be a permanent UK resident. Comfortable managing...PermanentRemoteLong-term contractPart-timeFreelanceFlexible hours
£14 - £16 per hour
Job Title: Czech Interpreting in Gateshead & Surrounding Areas About the Role Are you... ...provider of face-to-face, telephone, and video remote interpreting services, working with NHS... ...firms, insurance companies, and private clients across the UK. TO APPLY DIRECTLY COPY...RemotePart-timeFreelanceFlexible hours£14.75 - £29.5 per hour
...ongoing temporary position on behalf of our client based in Gateshead. This HGV Class 2 Driver role... ...genuine potential for the position to become permanent for the right candidate. Role... ...Monday to Friday (No weekends) Start Time: 06:30 am Contract: Ongoing temporary...PermanentFull-timeHourly payWeekly payOngoing contractLong-term contractTemporaryMonday to Friday£60k per annum
...Workday Finance Systems Analyst Role Type: Permanent Salary: £60,000 – £70,000 per annum... ...: Flexible – London, Manchester, Remote Our client is going through an exciting period of... ...business to deliver changes to the system Engage end-users to ensure they recognise the...PermanentRemoteFlexible hoursSystemsAccountants
Gateshead, Tyne and Wear29 days ago£26k per annum
Job Profile: Trainee Mortgage Advisor - Gateshead PRIMIS Mortgage Network are seeking approaches from fully qualified (CeMAP 123)... ...businesses. Applications / approaches will be exclusively managed by James McNee of PRIMIS Mortgage Network / LSL’s internal recruitment...PermanentFull-timeTraineeshipSelf-employed£26k per annum
...Tyne and Wear-Newcastle Job Profile: Trainee Mortgage Advisor - Gateshead PRIMIS Mortgage Network are seeking approaches from fully... ...businesses. Applications / approaches will be exclusively managed by James McNee of PRIMIS Mortgage Network / LSL’s internal...PermanentFull-timeTraineeshipSelf-employed- £47k - £62k per annumEstimated...consulting firm, partnering with clients to solve the world’s most... ...There has never been a better time to be at AECOM. With accelerating... ..., program and construction managers and other professionals delivering... ...Excellent communication, engagement and leadership skills with multi...Full-timeRemoteLong-term contractHybrid workingOn-site
- £59k - £76k per annumEstimated...consulting firm, partnering with clients to solve the world’s most... ...There has never been a better time to be at AECOM. With accelerating... ..., program and construction managers and other professionals delivering... ...working from an AECOM office, remote location or at a client site,...Full-timeRemoteLong-term contractHybrid workingOn-site
£43k - £50k per annum
...Location : Newcastle / North East with Remote & Hybrid working arrangements... ...team, you will be responsible for the management and safe delivery of a range of complex and interesting projects on time and on budget, working with clients, collaborators, and sub-contractors....PermanentRemoteHybrid workingImmediate startFlexible hours- £42k - £55k per annumEstimated...consulting firm, partnering with clients to solve the world’s most... ...There has never been a better time to be at AECOM. With accelerating... ..., program and construction managers and other professionals delivering... ...project work winning, client engagement, and project delivery....Full-timeRemoteLong-term contractHybrid workingOn-siteFlexible hours
- £37k - £49k per annumEstimated...overseas employment taxes and permanent establishment issues; • Liaising... ...resulting obligations; • Managing necessary actions on... ...significant pension contributions. Our client also prides itself on offering... ...for a good work life balance. Remote working also an option as is part...PermanentRemotePart-timeFlexible hours
- £42k - £53k per annumEstimated...project lifecycle, in engineering, project management and digital solutions. Job... ...Attractive social benefits, including an engaging Employee Committee and holiday bonuses.... ...promoted internally! Hybrid work: 1-2 days remote per week. Qualifications Hold a...Full-timeRemoteLong-term contractHybrid working
£27k - £40k per annum
...enhanced Maternity and Paternity packages, life and health insurance, free games/merch and a generous holiday allowance. This role is 100% remote working (indefinitely) or can be hybrid if you prefer some onsite days. You must be based in and eligible to work in the UK already...Full-timeRemoteHybrid workingFlexible hours- £47k - £60k per annumEstimatedNuclear Permanent / Newcastle upon Tyne United Kingdom... ...lifecycle, in engineering, project management and digital solutions.... ...social benefits, including an engaging Employee Committee and holiday... ...internally! ~ Hybrid work: 1-2 days remote per week. Qualifications...PermanentRemoteHybrid working
£15.58 per hour
...Hybrid: 2 days in-office, 3 days remote) Rate: £15.58 per hour,... ...-term (maternity cover) Our Client, a reputable organisation based... ...the directors, including diary management, travel arrangements, and... ...Attention to detail and effective time management * Positive, proactive...Full-timeRemoteHourly payWeekly payFixed-term contractHybrid workingOn-siteFlexible hours- £22k - £25k per annumEstimated...the comfort and convenience of remote work." Klipboard provides... ...integrated trading and business management solutions to companies in the... ...has a wide range of clients includes wholesalers, distributors... ...with the potential to go turn permanent. Key Responsibilities Brand...PermanentRemoteFixed-term contractHybrid workingOn-siteWork from homeFlexible hours
£75k - £105k per annum
...Europe - one running over 400 Pods (and 140k Nodes) at any one time? Do you want to get AWS & CKA certified on company time... ...Benefits (Life Assurance, GIP, Dental etc.) ~ Travel expenses to client site ~ Remote First Working (only onsite at client request) If you’re...PermanentRemote- £43k - £56k per annumEstimated...consulting firm, partnering with clients to solve the world’s most... ...There has never been a better time to be at AECOM. With accelerating... ..., program and construction managers and other professionals delivering... ...team dedicated to leading and engaging with our clients to deliver...Full-timeRemoteLong-term contractHybrid workingOn-siteFlexible hours
- £45k - £60k per annumEstimated...lifecycle, in engineering, project management and digital solutions.... ...high-value technical work for clients while also shaping the direction... ...social benefits, including an engaging Employee Committee and holiday... ...internally! Hybrid work: 3 days remote per week. Qualifications...Full-timeRemoteHybrid working
£14.5 - £70 per hour
...the role Join us as a Shift Manager and you’ll be part of a team... ...Manager isn’t around. You will engage and motivate the team, and make... ...are fully stocked at all times, with plenty of choice available... ...and Wellbeing App providing Remote GP and Physiotherapy services...PermanentRemoteWeekly payShift work£26.82k - £28.14k per annum
...SCP 8-11 (£26,823 - £28,141 per annum, pro rata) Hours: Permanent, 35 hours per week, Term time only + 5 days (39 weeks per year) St Agnes’ Catholic... ...secondary, middle, primary and first schools in Durham, Gateshead, Northumberland and Sunderland. Bishop Wilkinson is the...PermanentFull-timeTerm-time5 days/weekFlexible hours£17 - £23 per hour
...hours work may qualify for premium rates. Engagement Type Contract/Freelance basis... ...available Project-based or ongoing support Remote hands and smart hands services Key... ...notes Coordinate with remote NOC and client teams ~2+ years data center or IT infrastructure...Full-timeRemoteHourly payFreelanceFlexible hours- £50k - £65k per annumEstimated...consulting firm, partnering with clients to solve the world’s most... ...There has never been a better time to be at AECOM. With accelerating... ..., program and construction managers and other professionals delivering... ...team dedicated to leading and engaging with our clients to deliver...Full-timeRemoteLong-term contractHybrid workingOn-siteFlexible hours
- £50k - £66k per annumEstimated...lifecycle, in engineering, project management and digital solutions.... ...social benefits, including an engaging Employee Committee and holiday... ...internally! Hybrid work: 3 days remote per week. Qualifications... ...UK and international Nuclear Clients with key work packages. Ready...Full-timeRemoteHybrid working
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Engagement Manager -Full time - Permanent - Gateshead or Remote. Be the first to apply!
Related searches
- warehouse full time Gateshead, Tyne and Wear
- full time retail Gateshead, Tyne and Wear
- full time night care support worker Gateshead, Tyne and Wear
- full time driver Gateshead, Tyne and Wear
- full time permanent Gateshead, Tyne and Wear
- nurse full time Gateshead, Tyne and Wear
- full time teaching Gateshead, Tyne and Wear
- full time no experience necessary Gateshead, Tyne and Wear
- full time care worker Gateshead, Tyne and Wear
- full time Gateshead, Tyne and Wear