hotel day ambassador

Department: Hotels

Employment Type: Permanent

Location: UK, London

Reporting To: hotel manager

Compensation: £2,511 / month

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS);
• Preparing societyM meeting rooms where applicable.

Do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

What's in it for you?

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What we offer you

• Living Wage Employer (£2510.87 / Month)
• Performance bonus
• citizenM experience nights for you. Discounts on Marriott hotels
• Pension and cycle to work scheme
• Access to citizenM learning and development programs
• Career progression
• Full immersion (training) program for new starters
• Meal & coffee on us during your shift break
• citizenM uniforms and comfy shoes
• Wellbeing program (EAP)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizenMs around the world
• Referral program - £1000 bonus if your friend joins us too

Please note that we are only able to consider applicants with the right to work in the UK.

Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:

- Morning: 6:50AM-3:10PM

- Evening: 2:50PM-11:10PM

- Availability to work weekends is required!

Now hiring for our London hotels. Precise locations based on individual hotel needs.

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.