Food & Beverage Assistant Manager (F/M/X)

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Job Description

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalised welcome

 Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Ensures that reference standards are properly applied,
• Checks that sales materials are well presented,
• In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions,
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef

Talent & Culture Responsibilities

• Live and Breath Accor Brand and Service Standards
• Manage and values the different food and beverage points of sale,
• Make sure of the information transmission in the concerned services,
• Develops team spirit and motivation by creating a good working atmosphere,
• Takes part in or validates recruitments,
• Organises the welcome and integration of new employees,
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts,
• Conducts annual performance appraisals and sets targets for the team,
• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up,
• Helps employees improve their skills and provides support for career development,
•  Applies labour legislation

Commercial / Sales

• Develops excellent relations with guests,
• Prepares the commercial action plan for the department and ensures implementation,
• Sets daily sales targets for the team,
• Analyses guests' comments and shares them with the team,
• Launches and deploys marketing initiatives in the local area in order to increase revenue,
• Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers,
• Knows the market and customer expectations,
• Keeps close track of what the competition is doing,
• Uses sense of creativity and innovation to facilitate commercial operations

Management and Administration

• Ensures that management results are in line with the hotel's targets,
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines,
• Draws up, implements and ensures that internal checks are properly carried out,
• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order,
• Checks inventories that have been carried out,
• Takes part in "Debtor" meetings and implements actions to recover debt,
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

Hygiene / Personal safety / Environment

• Is responsible for keeping the equipment and furniture in good condition,
• Ensures machinery works reliably and follows up any technical work,
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected,
• Sets up an action plan based on the hygiene analysis results and tracks implementation,
• Applies and ensures application of the hotel's security regulations (in case of fire etc),
• Is responsible for the security of people and property in the area under his/her remit

Qualifications

• Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Comprehensive knowledge of food and beverage service procedures, standards, and best practices
• Excellent time management, communication, and interpersonal skills
• Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment
• Customer-focused mindset with a genuine passion for delivering exceptional dining experiences
• Proficiency in inventory management, cost control techniques, and financial analysis
• Experience with point-of-sale (POS) systems and restaurant management software
• Food safety certification or willingness to obtain certification
• In-depth knowledge of various cuisines, culinary trends, and beverage programs
• Experience in event planning and execution
• Demonstrated ability to analyze sales data and guest feedback to drive operational improvements
• Flexibility to work various shifts, including early mornings, late nights and weekends
• Strong organizational and multitasking abilities
• Vendor and supplier relationship management experience
• Resilience and adaptability in managing challenging situations and changing priorities

Additional Information

Benefits

• £16.95 per hour
• Service Charge
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service