Apprentice Administrator in Sales & Letting

Summary

Great opportunity for someone that wants to be involved within an administrative role within the property and lettings industry. Duties will include daily administrative tasks in the management of properties, answering phones dealing with enquiries and dealing with clients face to face.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm. Includes 1/2 hour unpaid lunch.

37 hours 30 minutes a week

Start date

Wednesday 16 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Meet and greet customers/clients entering the office as appropriate
• General administrative duties
• Customer services-based duties
• Answering phone as required and dealing with queries where possible, and/or taking accurate messages
• Dealing with queries and enquiries from clients and processing these
• Data entry including updating details, creating new entries, editing details
• Liaising with new and current customers
• Managing files
• Send emails/letters
• Sales and marketing - marketing available properties
• Social Media
• Carrying out property research, including marketing procedures through portals, websites and various databases
• Putting together, printing and sending out property lists
• Assisting sales team members
• Filing office general office paperwork, sales paperwork
• Supporting the team

Where you'll work

362 CLAPHAM ROAD
LONDON
SW9 9AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
• All training will be carried out within the workplace during working hours
• Business Administrator Apprenticeship Standard Level 3
• Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent qualification)
• Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9 (A* - C))
• Maths (grade 4-9 (A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Good level of spoken English
• Self-motivated and efficient
• Good telephone manner
• Build good relationships
• Personable
• Punctual
• Independent
• Enthusiastic and positive
• Good sense of humour
• Confident & outgoing

Other requirements

Unfortunately we are only processing applicants with Grade 4-9 or A-C GCSE's. It’s VITAL that you check spelling and grammar prior to sending the application across. Poor grammar and spelling could result in the employer rejecting your application.

PLEASE DO NOT CONTACT THE EMPLOYER DIRECTLY. QUESTIONS REGARDING APPLICATIONS MUST COME TO GEMMA (SEE BELOW FOR DETAILS).