Head Of Retail Operations
£60k per annumFull-time
Head of Retail - Northampton, Northamptonshire
Employment Type: Permanent Full Time
Salary: £60,000 per annum - accommodation can be provided
Role Summary:
The role involves the multi-discipline management of all park 'Retail' functions including:
Food & Beverage including specialist Franchises and involvement with Supply Chain as appropriate.
Shops & Convenience Retail including direct and Concessions relations where applicable
Concession Management
Activities & Leisure including Pool & Water Activities
The Head of Retail will be responsible for leading a dedicated, focussed team to create, develop and deliver the Meadow Bay Villages brand experience for guests, owners and holidaymakers at Billing Aquadrome.
A key member of the resort management team at this developing park resort; reporting to the General Manager.
As the Head of Retail, you will be the leader of a dynamic team and able to take on all aspects of the business. You will drive a values-based culture in which fun and amazing guest experience are fundamental.
About the role:
You will be ultimately in charge of ensuring all guest expectations are met to the high standards. You will be responsible for the safe, legal & profitable day to day running of the entire 'Retail' operations as described above.
We're looking for a passionate, driven and fast paced operator to join us and manage the Retail function at this East Midlands park resort which continues to undergo substantial transformational investment and development.
It truly represents one of the most exciting opportunities in the sector at this time. Anyone applying must be an individual who thrives in different, ever changing and very high-pressured environments.
This is your opportunity to lead and manage a new, developing Retail business operated directly and also under global franchise and concession partnership agreements. You'll be expected to build, train, develop, maintain and retain a team to deliver the greatest hospitality experience, drive sales and maintain a healthy profit margin while achieving all the standards required by the business as it develops its unique proposition and grows within the sector.
Key Responsibilities:
Employment Type: Permanent Full Time
Salary: £60,000 per annum - accommodation can be provided
Role Summary:
The role involves the multi-discipline management of all park 'Retail' functions including:
Food & Beverage including specialist Franchises and involvement with Supply Chain as appropriate.
Shops & Convenience Retail including direct and Concessions relations where applicable
Concession Management
Activities & Leisure including Pool & Water Activities
The Head of Retail will be responsible for leading a dedicated, focussed team to create, develop and deliver the Meadow Bay Villages brand experience for guests, owners and holidaymakers at Billing Aquadrome.
A key member of the resort management team at this developing park resort; reporting to the General Manager.
As the Head of Retail, you will be the leader of a dynamic team and able to take on all aspects of the business. You will drive a values-based culture in which fun and amazing guest experience are fundamental.
About the role:
You will be ultimately in charge of ensuring all guest expectations are met to the high standards. You will be responsible for the safe, legal & profitable day to day running of the entire 'Retail' operations as described above.
We're looking for a passionate, driven and fast paced operator to join us and manage the Retail function at this East Midlands park resort which continues to undergo substantial transformational investment and development.
It truly represents one of the most exciting opportunities in the sector at this time. Anyone applying must be an individual who thrives in different, ever changing and very high-pressured environments.
This is your opportunity to lead and manage a new, developing Retail business operated directly and also under global franchise and concession partnership agreements. You'll be expected to build, train, develop, maintain and retain a team to deliver the greatest hospitality experience, drive sales and maintain a healthy profit margin while achieving all the standards required by the business as it develops its unique proposition and grows within the sector.
Key Responsibilities:
- QUALITY: Provide quality products and services to our guests and owners by building a system of quality management, delivery and control with management and team members, which guest's love and advocate. Professionally and promptly respond to all guests concerns or issues. Solicit guest feedback, share feedback with team and use feedback to improve Retail operations and build brand loyalty. Communicate, train and promote quality standards to management and team members by utilizing all available tools including Operations Manuals and Team Member Handbooks. Ensure that Franchise Brand partners standards are achieved and maintained to the highest level. Ensure that Concession partners operations Quality operating standards are contiguous and complimentary to those of Meadow Bay Villages.
- SERVICE: Actively recruit and develop customer focused teams, maintain adequate team levels according to projected sales, properly orient and train and develop team to exceed guest expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop management and team members to ensure entire team is quality and guest focused; and build an atmosphere of teamwork, energy and fun.
- SALES: Manage and achieve / exceed sales goals against target, budget and prior year by providing prompt and friendly customer service; building transaction and spend averages through effective team member training on products, services and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local retail marketing and creating a positive presence in the park resort community. Provide input and propose new products and activities as appropriate to develop and drive the business function further over time at the park resort.
- PROFIT: Manage and achieve / exceed profit goals against target, budget and prior year; ensure COGS, payroll and other controllable costs stay within budget parameters, and correct deviations from the agreed plan by accurately utilizing an effective control system. Develop and implement appropriate plans to resolve adverse trends and enhance profits. Ensure administrative and cash management duties are executed efficiently and effectively. Plan and manage adequate inventory levels using effective inventory systems to meet sales demands and minimize loss. Manage company's assets by ensuring all areas of the function are clean, fully equipped and all equipment / assets operate properly. Ensure all retail areas meet safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
- High school Certificates, relevant Degree or Diploma
- Proven track record in similar positions
- Two - Three years successful 'Retail' management experience, ideally in a holiday resort environment with progression and ability to demonstrate:
- Leadership
- Critical Thinking
- Managing Execution
- Guest Obsession
- Developing Team & Succession
- Flexibility
- Initiative
- Career progression opportunities
- Employee Assistance Programme
- Generous team discount on Holidays and retail discounts
- Company events and incentives
- Bonus opportunities
- Access pension Scheme
Vacancy posted 2 days ago
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