Sales Support Apprentice

Summary

This is an exciting opportunity to represent Globestock Safety design, which manufactures and supplies a wide range of high-quality safety solutions for use in confined space access, fall arrest and load arrest applications.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

Mon-Fri, 08:00 to 16:30.

40 hours a week

Start date

Thursday 6 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering and directing calls from customers, suppliers and other external contacts
• Monitoring and processing enquiries, quotes, and orders from existing and prospective customers
• Responding to customer queries professionally and promptly.
• Capturing and recording all customer interactions within the Globestock CRM system
• Liaising with production to obtain lead times for quotes and orders, when required
• Keep customers updated on order progress and communicate any issues that may arise
• Coordinating the collection of goods from suppliers and delivery to customers nationally and internationally
• Any other administrative tasks as and when required

Where you'll work

Unit 6 Mile Oak Industrial
Estate
Maesbury Road
Oswestry
SY10 8GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Your training plan
• Level 2 Customer Service
• This will also include functional skills if required
• End-point assessment
• Certificate of completion of the standard

You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+.
You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
Training will take place within the workplace, supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Organisation skills
• Customer care skills
• Team working