Clinical Duty Manager

Advertised location: various
Advertised salary: Band 7 (£52,845 - £61,466)
Employment type: Permanent
Clinical Duty Manager
Monday - Sunday (with unsocial hours)
Times will be 0700-0000.

National Post – Integrated Clinical Hub

Band 7 (with unsocial hours)

The Role:
Remote Telephone Consultation is at the forefront of patient care with significant development ongoing in this specialist field within the Integrated Clinical Hub (ICH) to equip skilled practitioners to provide first class clinical care for the people of Scotland.

You will work as part of the Clinical Duty Manager team, providing 1st line management support to the clinicians working within the Integrated Clinical Hub.

The Integrated Clinical Hub interacts via Remote Telephone Consultation with over 14,000 patients per month in order to assess, consult and match our care to the patient’s needs. Patients are offered the most appropriate advice, signposting or response. SAS benefits from fewer ambulance resources being sent to those for whom an alternative is safe and often allows more rapid access to the care they require

We are seeking to recruit a forward thinking, outcome driven, improvement focused leader with patient care, staff welfare, quality and clinical safety at the forefront of their mind, to take on the role of Clinical Duty Manager to assist with the alignment of the Remote Consultation process and working practice within the ACC and regions.

The Clinical Duty Managers will primarily be an immediate point of contact for clinicians in their time in remote consultation and advocate for the role, its people, systems and processes. This role will allow for consistency across process, live time function, and clinical outcomes with leaders who understand the detail of the role and are looking to improve colleague experience. This role will work closely with the regional management teams, regional clinical leads and Integrated Clinical Hub leadership and frontline teams to ensure colleague experience and satisfaction is as high and rewarding as possible.

The ideal candidate will possess line management experience in a critical decision-making and change management environment, preferably with significant previous experience within a clinical setting. They will possess excellent communication, leadership and influencing skills with ability to analyse data, make evidence-based decisions and deliver patient focussed performance improvement.

PLEASE NOTE – The successful candidate may have responsibility for clinicians across the ICH and the final JD will be drafted as the benefits of these roles and its key areas of responsibility are better understood.

Reporting to the Clinical Hub Manager, the location of the post is flexible, however will require travel across Scotland.

Informal enquiries may be made to Claire Blaikie, Clinical Hub Manager, View phone number on meeveem.com or View email address on meeveem.com.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.