Senior Neighbourhood Lead

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

We are seeking a Senior Neighbourhood Lead to join our Neighbourhoods Team on a full-time, permanent basis!

In this role, you’ll lead the delivery of housing, tenancy and estate management services within a designated neighbourhood, acting as a key point of contact for residents and managing a team of Neighbourhood Leads. You’ll oversee a wide range of activities including lettings, tenancy management, rent arrears, estate and block inspections, safeguarding, anti-social behaviour and tenancy breaches, while supporting residents with welfare needs and promoting independence.

Working closely with residents, internal teams, contractors and partner agencies, you’ll help resolve complex cases, maintain safe and well-managed neighbourhoods and deliver local improvements. You’ll also champion resident engagement, monitor service standards and performance, and ensure your team delivers a high-quality, responsive and resident-focused service.

To be successful, you’ll have strong experience in housing or tenancy management, with the ability to manage complex cases, lead and develop a team, and deliver excellent customer service. Previous experience with people management is essential. You’ll be confident working with residents and partner agencies, with strong communication, decision-making and organisational skills, alongside a good understanding of housing management, safeguarding and health and safety.

Please note you will need a valid and clean UK Driving Licence and access to a vehicle to be successful in this role.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £44,358 per annum + £2,200 car allowance p/a
• Permanent contract, full-time (37h per week)
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• BHSF healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact ***email_hidden***

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 15 November 2026 at 23:59

Interview Date: Interviews are expected to be held on 23 November 2026 in person at Braintree Hub.

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.