Internal Sales Support Coordinator Apprentice - Level 2

Summary

Elevate FM are looking for an outgoing, enthusiastic and driven individual to join their team as part of a key role within the customer service and sales team

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Hours and salary may increase based on performance and development within the apprenticeship 

Training course

Customer service practitioner (level 2)

Hours

Monday – Friday 09:00 – 15:30.

30 hours a week

Start date

Tuesday 11 August 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Sales Team support

Provide day-to-day administrative support to the Regional Account Managers
Monitor shared inboxes and calendars, responding to customer enquiries on behalf of the sales team where appropriate.
Manage appointments, follow-ups and reminders to ensure customer commitments are met
Prepare meeting notes and assist with sales administration
Ensure CRM records and customer information remain accurate and up to date
Customer Relationship Management

Act as a first point of contact for customers when their Regional
Account Manager is unavailable
Build and maintain positive relationships with customers through regular communication
Handle routine customer enquiries professionally and efficiently.
Escalate technical or commercial matters to the relevant Account Manager when required
Proactively follow up outstanding quotations and customer requests.
Quotation & Administration

Learn how to prepare low-value and straightforward quotations using company pricing guidelines
Liaise with the Operations Team to obtain pricing and service information where required
Assist in preparing larger quotations and proposals for Account Managers
Track quotation status and ensure timely follow-up
Raise customer documentation and maintain organised electronic records
Customer Service

Ensure all customer enquiries receive a prompt and professional response
Help resolve minor customer issues quickly while maintaining excellent service standards
Support customer onboarding and contract administration
Gather customer feedback and identify opportunities to improve service
Team Collaboration

Work closely with Sales, Operations and Finance to ensure smooth customer service delivery
Share information effectively across departments
Support company events, marketing initiatives and customer engagement activities where required
Key Performance Indicators (KPIs)
Respond to customer enquiries within agreed service levels
Produce accurate quotations within agreed timescales
Maintain high levels of CRM accuracy
Achieve excellent customer satisfaction through responsive communication
Ensure effective diary and inbox management for assigned Account Managers
Support the achievement of departmental sales and customer retention objectives
Complete apprenticeship coursework and training requirements to a high standard

Where you'll work

Unit 9A
Mill Park
Cannock
WS11 7XT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship
English and maths functional skills training if necessary
Dedicated Juniper skills coach for on-the-job training

Requirements

Desirable qualifications

GCSE in:

English & maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Confident Telephone manner

Other requirements

At Elevate FM Ltd, we provide nationwide commercial facilities management and property maintenance solutions, helping businesses keep their buildings safe, compliant and operational. Our mission is simple:
to make our customers' lives easier
.
Our success is built on our core values of
Integrity, Commitment, Authenticity and Nurture and we're looking for someone who shares these values and is eager to learn while supporting a busy sales team.