We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shepherd's Bush.
You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
Our fourth London Hoxton is located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. We’re looking for a XXX to bring our brand to life in our newest postcode.
Job Description
What you'll do...
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams
Qualifications
What we're looking for...
- It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
- You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What's in it for you...
- Competitive salary
- 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Receptionist in London vacancy
- £22k - £28k per annumEstimated...This is a 22.5 hour job share post. We are looking for an In -patient Ward Receptionist to support S3 Surgical department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical...SuggestedFull-timeApprenticeshipImmediate start
- ...We are looking for a highly motivated, well organised, enthusiastic individual to work flexibly as the Ward receptionist on Neuroscience Day Unit at the SGH Site. The unit is an outpatient department that normally caters for patients undergoing day case procedures. You...SuggestedFlexible hours
- A fantastic opportunity has arisen for a confident and organised Reception & School Administrator to join a friendly primary school in the London Borough of Ealing . This dual role combines front-of-house reception duties with wider administrative responsibilities. The...Suggested
- ...Our client is seeking a friendly and professional Receptionist / Administrator to join a welcoming primary school in London . This is a full-time position starting in April 2026 , supporting the smooth running of the school office. Reception/Admin role on a full-time...SuggestedLong-term contractFull-timeOn-siteImmediate start
- ...Our client is seeking a professional Receptionist / Administrator to join a busy secondary school in London . This is a full-time role starting in April 2026 , providing front-of-house and administrative support. Reception/Admin role on a full-time basis Key front...SuggestedFull-timeOn-siteImmediate start
- ...A highly regarded independent school in Westminster is seeking an organised, professional and welcoming Administrator & Receptionist to join its busy office team. This is an excellent opportunity for someone who enjoys working with people, thrives in a high-standard environment...PermanentFull-timeOn-siteImmediate start
£17.55k per annum
...Summary An excellent opportunity for a Receptionist to work in our friendly and hardworking general practice team. Wage £17,550 a year Training course Business administrator (level 3) Hours...ApprenticeshipImmediate startMonday to FridayFlexible hours£15.24k per annum
...per year Duration 18 months Advert opening date 11/05/2026 Advert closing date 01/06/2026 An excellent opportunity for a Receptionist to work in our friendly and hardworking General Practice team. Main Duties Include: Greeting and assisting patients in a...PermanentApprenticeshipFlexible hours- Client Services & Concierge Administrator Barbican, London | Facilities | Permanent | Part-Time Competitive salary available, depending on experience 22.5 or 25 hours per week Schedule: Monday, Tuesday and Wednesday – 7.5 hours a day - 6:30-3:00 OR Monday...PermanentPart-timeOn-siteMonday to WednesdayMonday to Friday
£10.4k per annum
Summary We are seeking an enthusiastic and dedicated Front of House Administrator Assistant to join our team. As a vital part of our establishment, you will be responsible for creating a welcoming atmosphere for our clients, while ensuring exceptional service standards. ...ApprenticeshipImmediate startShift work£18 - £25 per hour
...STAND OUT TEMP RECEPTIONIST NEEDED for HIGHLY REGARDED HEDGE FUND An ongoing temp booking (potential to go permanent) for a FAMOUS, Highly regarded Hedge fund is looking for an OUTSTANDING temp to join their fast paced, professional and hard working company! Are you:...PermanentTemporary- £25k - £34k per annumEstimatedConcierge/Receptionist Contract: Professional Services, Production & Technology Location: London, EC4V 4HN Hours of work: 40 Contract Type: Permanent We are seeking a professional and customer-focused Concierge / Receptionist (Hospitality Concierge) to support...PermanentTemporary
- We are partnering with a leading law firm to recruit a Part-Time Facilities & Office Administrator for their London office. This is an excellent opportunity for someone looking to join a structured, professional, and collaborative environment in a fully office-based role. This...Part-timeOn-site
£25k - £30k per annum
...Our client is a leading Executive Search firm looking for an enthusiastic, highly motivated, and professional Receptionist to join their dynamic team based in fantastic open plan offices in the West End. The Receptionist position plays an integral role within the team, acting...PermanentOn-siteMonday to Friday£30k per annum
Location: London, Hybrid working - 4 days per week - 21-33 Great Eastern Street, London, EC2A Salary: up to £30,000 per year The company The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We...Summer workHybrid workingOn-siteFlexible hours- £22k - £28k per annumEstimatedJoin a nurturing environment where every moment matters Job Title: School Office Administrator Location: Clifton Lodge School Salary: Salary dependent on experience and qualifications About the School Clifton Lodge, a small prep school based in Ealing, caring...PermanentFull-timeOn-siteFlexible hours
£28k per annum
Role: Medical & Operations Administrator Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU Salary: £28000 per annum plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: 37.5...PermanentFull-timeHybrid workingOn-siteFlexible hours- £24k - £32k per annumEstimatedAt Kensington Prep School - GDST, we have a new position open for an School Office Administrator to join a friendly administrative team, providing an efficient point of contact within our reception. Job overview Kensington Prep seeks an outstanding School Office Administrator...Full-timeOn-siteFlexible hours
£23.15k per annum
...training and diversity, and we take pride in our inclusive workforce. About the role: We are seeking an Administrative Assistant/Receptionist to be part of the Administrative team based at our Company’s City office (Fenchurch St). As the first point of contact for the...PermanentFull-timeHybrid workingOn-siteMonday to FridayEarly shift- A welcoming and vibrant junior school located in Romford is seeking an enthusiastic and organised School Office Administrator to join its friendly and hardworking office team. This is an excellent opportunity for a proactive individual who enjoys working in a busy school environment...PermanentTerm-timeOn-siteImmediate start
- ...school and attend relevant training and development Person Specification Essential Previous experience in an administrative or receptionist role (ideally within a school setting) Strong organisational skills and attention to detail Excellent communication and...Full-timeTerm-timeOn-siteMonday to FridayFlexible hoursShift work
- The School Office Administrator vacancy you have been waiting for… Are you looking for a vibrant London borough school in Hackney with a positive, solution-focused, and collaborative approach to work? Job Overview Our client is seeking a School Office Administrator to...On-siteImmediate start
£13.5 per hour
Guest Services & Concierge Team Member The Clermont Victoria Contract: Flexible Payment: Hourly Salary: £13.50 per hour The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train ...Hourly payFull-timeSeasonalFlexible hours£29.44k - £29.86k per annum
About UsAt Harris Primary Academy Kent House, we have the highest possible aspirations for our staff and pupils. We will expect all our children to make very good progress and develop the skills and personal qualities they need for the future. At Kent House you would be ...Full-timeOn-siteImmediate start- £22k - £28k per annumEstimated...Receptionist & Admin Assistant Contract type: Permanent Work pattern: 36 hours per week, Term Time only + 5 training days (39 weeks) Hours of work: Monday - Thursday: 8.00am - 3:45pm; Friday: 8:00am – 3:30pm Location: Royal Lane, Hilligdon - adhoc visits/cover...PermanentFull-timeTerm-timeMonday to Thursday5 days/week
- £25k - £34k per annumEstimatedA Vacancy at Kingston and Richmond NHS Foundation Trust. An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics. We are looking for a candidate who can provide administrative support to clinical and non-clinical...Full-time
- Are you passionate about delivering a first-class experience, not just a service? Argyll is London's premium serviced office provider. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresses, elegant architecture, and...On-siteMonday to Friday
- Ofsted ‘Good’ School Enfield Full-Time | Permanent Start: ASAP Salary: Competitive (Dependent on Experience) Supportive Working Environment with Strong Staff Development! Are you an organised, proactive, and efficient administrator looking to support a busy ...PermanentFull-timeOn-siteImmediate start
- £22k - £30k per annumEstimatedWe are looking for a School Office Administrator to join our West London based Secondary School. The successful candidate will provide a comprehensive and efficient administrative service which, together with the other members of the School Office, supports the relevant functions...On-siteAfternoon shift
£20k - £26k per annum
...This is an exciting opportunity as the Secretary / Receptionist will report into the Office & Manager. This role includes providing administrative support to the team, telephone and reception duties and associated administration duties. Your duties will include but not...PermanentOn-site
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Receptionist. Be the first to apply!
Related searches
- receptionist leisure centre London
- receptionist 6 weeks London
- flexible receptionist London
- reception worker London
- clerical receptionist London
- yoga receptionist London
- security receptionist London
- part time receptionist London
- part time receptionist required for busy yoga studio London
- office receptionist part time London