UX Designer

As a UX Designer, you’ll help define, design and deliver frictionless, useful experiences that help our members manage their money and look after what matters to them in life. You will work collaboratively in multi-disciplinary delivery teams of designers, product owners, developers and delivery leads, and with other Nationwide departments and stakeholders, to create experiences and services that have a positive impact on our members, colleagues and business. This role sits within our Digital Product and Design team, helping create exceptional digital journeys and services for our customers and members. We are happy to consider flexible working approaches to help you perform at your best. This is a 15-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Whilst this location is where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing: You’ll take day-to-day responsibility for UX design activities, including hands-on creation of deliverables through all stages of the project including research, ideation, gathering and evaluation of customer needs and requirements, user journeys, prototyping from sketches to high fidelity, user interfaces and interaction design. All deliverables will need to meet or exceed the department’s quality standards and support Nationwide’s regulatory and compliance obligations. You’ll help identify opportunities and shape solutions by using your UX design skills to create and deliver experiences and services that are engaging and meet the needs of those that interact with them. We’ll need you to attend and contribute to workshops and interviews with members, colleagues, stakeholders and other subject matter experts, and present your work to peers and internal audiences. You’ll work closely with senior designers and design specialists, using feedback and critique to improve design outcomes and build your craft. About you: As a minimum requirement, you’ll have: Experience designing and delivering digital journeys in product teams, ideally across mobile app, internet bank or other customer-facing digital platforms The ability to translate business objectives, customer needs and technical constraints into effective, engaging and accessible customer-focused designs Experience documenting experiences through design workshops, personas, information architecture, sketches, wireframes, prototypes, usability test reports or other appropriate deliverables Good working knowledge of industry standard design tools and methods, such as Figma, FigJam, Miro, user testing and design thinking, with awareness of multi-platform, responsive or adaptive interfaces and design systems Good communication and stakeholder management skills, with the ability to collaborate confidently in multidisciplinary environments A pragmatic, analytical approach to balancing customer, business, regulatory and technical needs while managing multiple deliverables Comfortable using storytelling, critique and presenting to explain your thinking, listen to feedback and improve outcomes Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get: There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. Disability Confident: We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team