Product & Account Lead

Role: Product & Account Lead

Contract: Contract 6-12 months, Hybrid (ASAP start)

Salary: Competitive

Location: Greater Oxford Area

A note from the Founders

Oxford Dynamics is at an inflection point.

We have spent five years building AI and robotic systems for some of the most demanding environments in the world. We are now taking that technology into the private sector, and life sciences is where we are starting. The decisions we make now will define not just how fast we grow, but who we become.

You will work closely with all the team. You will be trusted with judgment calls. You will influence the business. And you will see the impact of your work every day in the work we do.

If you are excited by ownership, pace and purpose - and by building something that genuinely matters - we would love to hear from you.

Who We Are

Founded in 2020, Oxford Dynamics (OD) is a fast-growing UK deep-tech company developing AI and robotic systems designed to operate in mission-critical environments.

Our flagship AVIS (A Very Intelligent System) AI framework fuses multi-modal data - text, imagery, telemetry and sensor feeds - enabling operators to interrogate complex information at speed and make better decisions under pressure. Our STRIDER robotic platform performs autonomous tasks in hazardous environments, protecting people while extending operational reach.

Our ambition is simple but demanding: to converge AI and robotics so machines can sense, understand and act in complex, real-world environments.

Alongside our defence and security work, we are building a private sector business applying the same technology to scientific and industrial problems. Our biotech partnership is the flagship of that effort - using AVIS to help researchers navigate vast, fragmented scientific data and get to answers faster.

What you will be doing here / why this role matters

Oxford Dynamics is a small team who rely on a collaborative and positive approach, and so the right attitude for this role is equally as important as experience. We are at an important stage and time in our growth, and as our Product & Account Lead you will be an essential part of our success.

This is a role with a name on it. You will own our biotech account outright - the client relationship, the product, the team that builds it, and how the account performs commercially. You will be the person the client calls and the person our engineers look to for direction. There is no established playbook here; you will be writing it.

If you are excited by owning a client relationship, shaping a product, and growing an account from first deployment to long-term partnership , this role is built for you!

Requirements

Role Summary

Oxford Dynamics seeks a Product & Account Lead to own our biotech account end to end. You will hold the client relationship, set product priorities from client and market needs, direct the internal delivery team, and carry responsibility for the commercial performance and growth of the account. The role bridges cutting-edge AI and practical deployment, making sure what we build lands with real users, gets adopted, and turns into a scalable long-term partnership.

This is a private sector role. No security clearance is required.

Key Responsibilities

Own the Biotech Account

• Act as the primary point of contact for the client, building trust at every level from day-to-day users through to senior stakeholders.
• Set and manage priorities with the client, keeping expectations, scope and commitments clear and realistic on both sides.
• Run communication end to end: regular updates, structured reviews, honest escalation when something slips, and no surprises.
• Own delivery into the account, from what is promised through to what actually ships and gets used.
• Take responsibility for overall account performance - health, satisfaction, renewal risk and commercial outcomes - and report on it to leadership.

Lead the Product and Team

• Manage the internal team delivering the account, setting direction, sequencing work and keeping momentum going.
• Translate client feedback and market needs into a clear product roadmap, deciding what gets built next and why.
• Coordinate resources across engineering, AI, design and commercial functions, flagging constraints early and resolving competing demands.
• Ensure everyone is aligned on responsibilities and outcomes, so each person knows what they own and what good looks like.
• Partner with Tech Leads on design and architecture trade-offs, aligning what is technically ambitious with what the client actually needs.

Drive Delivery and Scale

• Own project plans, milestones and deadlines, managing scope, risk and change control to deliver on time and within cost.
• Identify growth opportunities within the account and pursue them, expanding usage into new teams, workflows and use cases.
• Increase adoption and revenue, tracking the metrics that show the product is genuinely embedded in the client’s work.
• Solve problems independently, making decisions with incomplete information and escalating with options rather than open questions.
• Build a scalable long-term account, replacing one-off effort with repeatable process so the relationship grows without breaking.

Reporting and Ways of Working

• Run lightweight Agile ceremonies appropriate to the team, with clear acceptance criteria and measurable outcomes for each increment.
• Produce crisp client and leadership reporting, acting as the single point of contact to unblock issues across internal teams, suppliers and stakeholders.
• Oversee vendor and subcontractor deliverables, ensuring integrations meet contractual, performance and quality requirements.
• Uphold data handling, confidentiality and quality standards appropriate to working with sensitive commercial and scientific data.

Skills and Experience

• 5+ years managing AI projects with multiple stakeholders, delivering production releases in fast-moving environments.
• Proven ownership of a client relationship end to end, including commercial responsibility for how that account performs.
• Background in biotech, pharma or life sciences - understanding the requirements of our customers and speaking their language.
• Track record translating customer and market needs into product priorities that engineering teams can execute.
• Experience leading or coordinating technical teams, with the credibility to discuss trade-offs with engineers.
• Comfortable around modern AI and software stacks - LLMs, RAG, data pipelines, Python and React or equivalent - without needing to write the code yourself.
• Strong scope, requirements and budget control, with practical command of milestones, risk and change control.
• Genuinely self-directed: comfortable operating without a playbook and building the process as you go.

Preferred / Bonus

• Experience growing an account through expansion, upsell or renewal, with measurable adoption and revenue outcomes.
• Portfolio of shipped AI or software products with measurable outcomes and references you can point to.
• Familiarity with scientific or research data, or with regulated environments.
• Comfort presenting to senior stakeholders and contributing to business development activities and proposals.

Soft Skills

• High-agency ownership from first conversation to long-term partnership, with a bias to clarity, iteration and decision-making under uncertainty.
• Excellent communication across technical and non-technical audiences - scientists, engineers and executives alike - enabling fast, safe progress across disciplines.
• Commercial instinct: able to spot where value sits for the client and turn that into growth for the account.
• Calm, structured problem-solving during incidents and changing constraints, with clear follow-through on actions and learning.

Benefits

What We Offer

• Join the most exciting growth area in the UK: AI and Robotics! Every member of the Oxford Dynamics team has a major impact on the products and services we provide. Regardless of job title, you’ll get to make a real difference and learn from colleagues about all areas of our business.

• Benefits include:
• Competitive Day Rate – outside IR35
• Flexible working hours
• Hybrid working model
• Generous 29 days holiday in addition to public holidays (Full Time Equivalent)

• Oxford Dynamics is committed to creating an inclusive team experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or parental status, we believe our work is at its best when everyone feels free to be their authentic self.