Family Advisors in South Locality

Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? if so, we have two exciting roles have become available to work within the Cheshire East Council Best Start in Life Family Hubs as Family Advisors (Navigators).

The two roles are full time (37 hours) per week working Monday to Friday. The postholders will support the work of the Best Start in Life Family Hubs across the South of the Borough (Crewe, Nantwich, Sandbach, Alsager and Middlewich). The family hubs support families with children 0-19 (25 for young people with SEND).

Family hubs provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents, children and young people at its core. Enabling families to receive timely and appropriate information tailored to their needs. 

About you

• Work to support families and their children aged 0–19 (or up to 25 for young people with SEND)
• To bring council, health and community services together so that families can access the right support at the right time. 

• Collaborate with Family Hub teams to provide high-quality, integrated support services. Via a variety of administrative tasks i.e., booking rooms, appointments, data collection, entry and ordering of resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures. 

• Receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.   

• Communication, organisation, and customer service skills within a public service setting are critical. 

This is just a snapshot of some of the exciting things you’ll be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description.  

About you:  

• Passionate about supporting children, young people, and families. 

• Strong communication and interpersonal skills. 

• Ability to work collaboratively within a multi-disciplinary team. 

• Organised and able to manage multiple priorities effectively. 
• Flexible, a team player and able to travel throughout the locality. 

To find out more about the essential and desirable criteria for the role please view the attached job description specification document. 

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you! 

Organisation

Cheshire East Council

Location

Sandbach, Alsager, Nantwich, Middlewich, Crewe

Job Category

Children and Young People Services, Administration, People

Grade

CEC NJC - Grade 4

Salary Min

£25,583 Per Annum

Salary Max

£25,989 Per Annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

02/08/2026

Ref No

E3668

Documents

• JAJB4580 - Family Advisor New format.pdf
  (PDF, 1441.53kb)

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

We’re delighted that you’re considering applying for this role!

As an equal opportunities’ employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.

To join our team, simply click ‘Apply for this job’at the bottom of the page. If you’d prefer an informal chat first or have any questions about the role, feel free to reach out to Amelia at: Show emailthey will be happy to hear from you! Please remember to include the job reference so we know which role you are interested in.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again.

For any technical enquiries please email Show email

Please quote job reference number in all correspondence.

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.