As the Senior Unified Communications & AV Engineer you will have a variety of technical responsibilities, including:
- Taking ownership of complex technical incidents through to resolution.
- Providing expert support for video conferencing and collaboration technologies.
- Managing customer communications, expectations and escalations.
- Troubleshooting issues across meeting room, AV and unified communications environments.
- Supporting software releases, upgrades and readiness activities.
- Partnering with engineering and product teams to resolve technical challenges.
- Delivering proactive service reviews and technical recommendations.
- Producing clear documentation, incident reports and service updates.
- Working closely with enterprise stakeholders to maintain service excellence.
Vacancy posted 12 hours ago
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