Service Quality Manager

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

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* To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting

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* As the Service Quality Manager your key responsibilities include:

• Responsible for ensuring and maintaining high-quality care services across our care home group

• Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction

• Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies

• Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care

The following skills and experience would be preferred and beneficial for the role:

• Sound knowledge of relevant regulatory requirements CQC

• Strong leadership, communication, and interpersonal skills

• Excellent problem-solving and decision-making abilities

• Attention to detail and ability to manage multiple priorities effectively

• Demonstrated commitment to resident-centred care and continuous improvement

• A full UK Driving License

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE.

This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm.

In return for your hard work and commitment you will receive the following generous benefits:

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*Monthly Car Allowance

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• 25 days annual leave plus bank holidays entitlement

• Comprehensive induction and training programme

• Opportunities for career development and progression

• Employee Assistance Programme

• Blue Light Card Scheme

• Full DBS disclosure paid for

Reference ID: 6415To apply for this fantastic job role, please call on View phone number on work4a.com or send your CV