Apprentice Medical Receptionist

Summary

We are looking for a friendly, motivated and reliable Apprentice Medical Receptionist to join our GP practice team. This is an excellent opportunity for someone who is keen to develop their skills and gain valuable experience within a busy healthcare environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

NHS Pension Scheme – access to the NHS Pension Scheme
On-site parking – convenient free parking is available on site for staff.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am - 5.00pm.

37 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice Medical Receptionist will work as part of the practice reception and administration team. They will receive full training and gradually take on more responsibility as their confidence and skills develop.

Their duties will include:

• Welcoming patients into the practice and providing a friendly, professional service.
• Answering telephone calls and dealing with patient enquiries.
• Booking, cancelling and rearranging appointments.
• Signposting patients to the most appropriate service or healthcare professional.
• Registering new patients and updating patient information.
• Using the practice computer systems, including SystmOne, to access and update records.
• Processing incoming and outgoing correspondence.
• Supporting clinicians and other members of the practice team with administrative tasks.
• Taking messages and passing information to the appropriate member of staff.
• Managing requests from patients in line with practice procedures.
• Scanning and filing documents accurately.
• Maintaining patient confidentiality and following GDPR and information governance requirements.
• Learning about NHS services and how a GP practice operates.
• Supporting the wider team with general administrative and reception duties.

As an apprentice, they will not be expected to know everything from day one. They will learn on the job, receive support from experienced colleagues and attend their apprenticeship training alongside their normal work.

Where you'll work

BATH STREET HEALTH AND WELLBEING CE
LEGH STREET
WARRINGTON
WA1 1UG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WARRINGTON & VALE ROYAL COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will receive a combination of on-the-job training within the GP practice and off-the-job training with the apprenticeship training provider.

The apprentice will work alongside experienced members of the reception and administration team, receiving supervised training and support to develop the knowledge and skills required for the role. Training will include patient communication, appointment booking, NHS processes, confidentiality and GDPR, use of practice systems, administration and customer service.

The apprentice will also attend off-the-job apprenticeship training with the training provider, with the frequency and arrangements agreed as part of the apprenticeship programme. Time will be provided during working hours to complete the required apprenticeship training and coursework.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade 4 or above)
• Mathematics (grade Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Compassionate

Other requirements

The successful candidate will be required to complete a Disclosure and Barring Service (DBS) check before commencing the role.

Candidates must be able to provide appropriate proof of identity and eligibility to work in the UK.
As the role involves working directly with patients, applicants should be comfortable communicating with people from a wide range of backgrounds, both face-to-face and over the telephone.

Applicants must be able to maintain strict confidentiality when dealing with sensitive patient and practice information.

The role involves working in a busy healthcare environment, so applicants should be able to remain calm and professional when dealing with challenging or difficult situations.

Applicants should be reliable, punctual and willing to learn, with a professional approach to working as part of a team.

Successful applicants will be required to complete the practice's mandatory training and induction programme.