Community Healthcare Assistant

Job summary
EXCITING OPPORTUNITY, NOT TO BE MISSED! We are looking for caring and compassionate Healthcare Assistant to become part of our Primary Care Home (PCH) team to deliver clinical interventions for patients with a wide range of health care needs in a variety of community settings.

As a Healthcare Assistant you will gain experience in many clinical skills including but not limited to; wound care, venepuncture, catheter maintenance, promoting self care, administration of insulin to support our diabetic patients, palliative care, end of life care and rehabilitation support to name a few. The post holder will visit patients in their own homes or residential care to deliver these interventions either on their own or with another clinical member of staff. We will provide support and education to develop the required skills. We have a robust lone worker policy ensuring your safety whilst working within the community.

Staff say they enjoy working as part of the PCH as they have a direct positive impact to patient care within the local community and know they make a difference. "Working as part of a multidisciplinary team you always have access to a wide range of health care professionals which makes you feel highly supported and a provides a great working environment"

Main duties of the job
The successful applicant will work under the direction of clinicians in the Primary Care Home team to provide a high standard of nursing care. This multidisciplinary team includes Nurses, Occupational Therapists, Physiotherapists, Assistant Practitioner, Social Workers, Phlebotomists and Rehabilitation Support Workers. The Primary Care Home (PCH) is a multidisciplinary team working closely with GP's and other community partners to provide an excellent standard of person centered care to adults in their own homes, residential care or clinic settings, using a health coaching approach to support patients to self manage whenever possible. The service uses SystmOne as a clinical IT system to support mobile working.

Are you looking for a new challenge? Do you want to develop and grow your skills in an encouraging and supportive team? If yes, come and join us! Shift patterns can vary across the core hours of 0830 - 1630, Monday to Sunday. Applicants will be required to work weekend and bank holiday shift, working on a rotational basis.

Next steps - If you are interested in this position please contact; Lead Nurse Lucinda Giles email- View email address on meeveem.com to discuss further or arrange an informal visit.

About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

Job responsibilities

• Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to proactive and reactive services.
• Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.
• Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.
• To support relatives at all times and be aware of the effects of illness on the family.
• Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.
• To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes
• To safeguard the confidentiality of all personally sensitive information.
• Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered.
• Contribute to the clinical governance agenda through participation in clinical audit.
• Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.
• Work as part of the multidisciplinary Primary Care Home to deliver proactive and reactive services.
• Work collaboratively with residential home colleagues to promote high standards of healthcare.
• Work with patients towards self-care and independence.
• Participate in caring for patients at the end of life when appropriate.
• To implement the care as planned taking into account own competencies.
• To deliver safe patient centred care within a variety of settings.
• Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels. Be able to recognise the deteriorating condition of a patient
• Undertake and record MUST and Waterlow assessments and take appropriate action
• Be able to participate in wound care, skin tear pathway, venepuncture, collection of specimens or diabetic foot assessment as required.
• To report any concerns / changes in the patient's condition to a registered nurse or appropriate Health care Professional without delay.
• Ensure a high standard of record keeping is achieved in line with ECCH standards.
• Engage in personal development, maintain competence, knowledge and skills commensurate with role
• Take responsibility for the safe use of clinical equipment,
• Contribute to the effective use of resources.
• Report any concerns/ changes in a patient's condition to a registered health care professional without delay.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Qualifications
Essential

• NVQ Level 3 in Health and Social Care (working towards) or equivalent experience in community setting.
• Care certificate

Desirable

• Training in communication skills
• Evidence of personal development

Experience
Essential

• Previous experience of NHS/ Social Care/ Voluntary organisation
• Ability to work without direct supervision
• Ability to prioritise workload.
• Awareness of needs of older people

Desirable

• Previous experience of working in community setting
• Experience of multidisciplinary teamwork

Additional Criteria
Essential

• Skills & Knowledge:
• Good interpersonal skills
• Good verbal communication skills
• Good ability to listen
• Excellent time management skills
• Good IT skills
• Good written skills
• Personal Attributes:
• Willing and able to work without direct supervision.
• Awareness of requirements for confidentiality.
• Approachable.
• Reliable.
• Understands limitations and can work within boundaries.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• Personal Attributes:
• Willingness to learn new skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.