Office Administrator Apprentice

Summary

Liverpool College is looking for a business administrator apprentice to join the team. Along with administration and reception duties, the successful candidate will be expected to ensure a duty of care at all times to safeguard students, maintain the positive ethos and core values of the school and support school policies.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

This post is term time plus 2 weeks. 

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am to 4.30pm.

40 hours a week

Start date

Monday 2 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support:

• To help to provide a comprehensive copying and printing service for staff
• To order paper and reprographic supplies and manage stocks of the same
• To undertake administrative tasks to support the delivery of an effective administrative back up service to staff. This will include work for Exams, Admissions and Human Resources
• Communications with parents – written and electronic – including detention letters, fixture arrangements, school trips
• Ensure up to date fire registers are maintained for pupils and staff
• Assist with the organisation of School events (such as Founders Day, Speech Night and Open Events)
• To help produce correspondence, reports and other documents, as requested (e.g. letters to parents.)
• To assist with postal services which will include receipt and marking off of deliveries and the issue of various mailings, including use of the franking machine
• To receive and direct telephone calls and emails as appropriate
• To answer enquiries from staff, pupils, parents and general public

Reception:

• Both Office Administrators will work on main school Reception for part of the day so that the Reception is manned at all times
• To act as the first point of contact for visitors to the school, controlling access to the buildings and campus, ensuring visitor safeguarding protocols are strictly adhered to
• To promote a professional and courteous service, consistent with the school ethos
• To contribute to the development of office systems to meet changing needs and improvements to the services provided
• To support, uphold and contribute to the development of the school’s equal rights policies and practices in respect to both employment issues and the delivery of services to the community

General Duties:

• To follow the guidelines of the staff handbook
• To support the school and its leadership
• To continue personal development as agreed
• To engage actively in the performance review process
• To comply with any reasonable request from the Principal to undertake work not specified in this job specification
• To be courteous to colleagues and parents, and to provide a welcoming environment for all visitors to the College

Where you'll work

Liverpool College Queens Drive Mossley Hill
Liverpool
Merseyside
L18 8BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• All training will be completed on-the-job with no requirement to leave the workplace
• Your tutor will visit you in the workplace or, hold an online training session with you once per month

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Other requirements

• An Enhanced Disclosure and Barring Service (DBS) check will be completed