Retirement Communities Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Retirement Communities Manager

Lawley Bank, Martingale Way, Lawley Bank, Telford, TF4 2PP

£36,348 per year Rising to £38,259 per annum after 12 months, subject to satisfactory performance

37.5 Hours per week

Lead with purpose, inspire independence

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Retirement Communities Manager to our vibrant Retirement Community at Lawley Bank, Martingale Way, Lawley Bank, Telford, TF4 2PP.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Lead all aspects of life in the community, ensuring smooth 24/7 operations
• Motivate and support a multi-disciplinary team to achieve great results
• Work with the Chef Manager to deliver high-quality, value-for-money dining
• Build strong relationships with residents, leaseholders, and stakeholders

• Effectively manage and market voids

• Ensure compliance and safety across housing and care services

Your skills

• Passion for creating vibrant communities for older people
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• Financial and business awareness
• Ability to stay calm and empathetic in challenging situations
• Confident using IT systems

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) ,  occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values . We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.