Customer Support Centre Operative

Customer Support Centre Operative

Location – Motherwell, ML1 1RU

Hours – Monday – Friday, 8:00am to 5:00pm

• Competitive Salary
• 22 Holiday Days, plus Bank Holidays
• Employee discounts via Perkbox
• Cycle to work scheme
• Access to a virtual GP
• Access to a health & wellbeing app

We’re currently looking to a recruit a Customer Support Centre Operative ; you will be responsible for providing excellent customer service to both internal and external customers and clients.

As part of this role, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls handling from both internal / external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.

As an Apleona Customer Support Centre Operative, we’re looking for:

• Strong written and verbal communication skills
• Experience and ability to demonstrate excellent customer service including call taking
• Ability to use computers to a good level for word, excel and outlook

• Experience of using Navision would be desirable
• Knowledge of Purchase Ordering systems

In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.

Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us! Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.

Don’t miss this opportunity, apply now!