Customer Service Administrator - Inbound

£12.3 - £14.2 per hourEstimated

DACHSER

Northampton, Northamptonshire

Contract: Permanent

Hours: Monday – Friday 0830-1730

Location: Northampton

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year - from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods -we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost effective and efficient manner. Maximising profit whilst promoting quality and service.

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can’t wait to meet you.

Hours: Monday – Friday 0830-1730

Location: Northampton

Why Join DACHSER?

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Location: Northampton

Why Join DACHSER?

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Why Join DACHSER?

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Why Join DACHSER?

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Purpose Of the Role:

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Responsibilities

Administration of Import, Export and UK shipments using the Dachser IT systems.
Maintain quality standards and excellent customer service
To produce identified Key Performance Indicators for the Outbound customer service activity
To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations
To produce and administer quality and production control reports
Facilitating final checks of customs shipments on internal customs systems
To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels
To record accurately all actions taken so that they can be reviewed and analysed
Providing supporting documentation to clients on request

The ideal will candidate will have

Strong track record of delivering exceptional service, with the ability to manage customer queries professionally and efficiently.
A basic understanding of customs regulations, import/export processes, and related documentation (desirable)
Ability to manage multiple tasks simultaneously, prioritise effectively, and maintain accurate records.
Confident in using standard software applications, including Microsoft Office, and capable of quickly learning new systems or software as required.

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

Free Car Parking - hassle-free parking every day, so your commute is stress-free.
25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Apply

Vacancy posted 17 days ago

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Shift work
Weekend work
Northampton, Northamptonshire
3 days ago
Office Cleaning Assistant
We are looking for dependable and detail-oriented individuals to support the cleanliness and hygiene of office environments, including bathrooms and shared spaces. This role plays an important part in ensuring a safe, tidy, and professional workplace. We are currently recruiting...
Full-time
Fixed-term contract
On-site
Immediate start
Emplyfy
Duston, Northamptonshire
5 days ago
Administration Assistant
£12.71 per hour
Company: CLASS 1 PERSONNEL Job Type: Hourly Salary: Up to £12.71 per hour
Hourly pay
CLASS 1 PERSONNEL
Northampton, Northamptonshire
19 days ago
Account Executive
£35k - £46k per annumEstimated
...blend of outbound activity, strategic prospecting, and converting inbound leads. You’ll drive short sales cycles, conduct solution demos,... ...in a fast-paced environment, enjoys engaging with potential customers, and is motivated by measurable success. If you’re motivated to...
Full-time
Hybrid working
On-site
signinsolutions
Northampton, Northamptonshire
a month ago
Logistics Operations Coordinator
£14.42 per hour
...responsibilities will include: Shipment Tracking & Customer Support: Monitor deliveries using our... ...team delivers reliable, high-quality service. Logistics Operations Coordinator... ...experience in logistics, operations, or administration is an advantage but not essential...
Full-time
Temporary
Hybrid working
Northampton, Northamptonshire
16 days ago
Customer Service/Sales Expert
£23k - £31k per annumEstimated
...Joining our friendly and hard working family as a Customer Service/Sales Expert , you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers...
Permanent
Full-time
Weekend work
1 day/week
Travis Perkins plc
Northampton, Northamptonshire
8 days ago
Customer Sales Advisor
£26.5k per annum
Customer Sales Advisor Permanent, Full-Time Northampton £26,500 + bonus Monday-Friday... ...) Do you have a retail and customer service background, keen to progress your career... ...customers and staff. ~Completing all administrative duties and providing back-office support...
Permanent
Full-time
Monday to Friday
Rotating shifts
Weekend work
Northampton, Northamptonshire
5 days ago
Customer Sales Advisor (Northampton)
£26.52k per annum
...Customer Service Advisor Northampton Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team in their Northampton Branch. Job Purpose: To guarantee their customers...
Gravity Recruit
Northampton, Northamptonshire
6 days ago
Client Relations Executive
£26k - £28k per annum
Company: JOB ADVERT Job Type: Permanent Salary: £26000 - £28000 / annually
Permanent
JOB ADVERT
Northampton, Northamptonshire
3 days ago

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