1st Line IT Support Technician

About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

About the Role

We are seeking a part time (35 hours per week) proactive and customer-focused 1st Line IT Support Technician to join our growing IT team. You will be the first point of contact for internal users requiring technical assistance, helping to resolve issues related to hardware, software, networks, and other IT systems.

What You Will Do

• Act as the first point of contact for all IT support queries via phone, email, and helpdesk ticketing system.

• Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, operating systems, and Microsoft 365 applications.

• Escalate more complex issues to 2nd/3rd line support as needed.

• Log all incidents and service requests accurately, ensuring timely updates and resolution.

• Set up and configure new user accounts, hardware, and software.

• Maintain documentation of systems, procedures, and resolutions.

• Assist with IT onboarding for new starters and provide basic user training when necessary.

• Monitor and maintain IT assets and inventory.

What We Are Looking For

Essential

• A minimum of 1 years’ experience in IT support role or technology field

• Knowledge of Computer Systems and the internet

• Knowledge of IT Software and Hardware (Microsoft Windows/Dell/HP)

• Methodical Thinking and Decision Making

• Recognised industry Certification(s)

• Trained and or experienced O365.

• Trained and or experienced with Windows 11

• Trained and or experienced with Dell / HP & Canon hardware.

Desirable

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.

• Experience in a similar 1st line support environment.

• Understanding of ITIL practices.

This is a part time role, based onsite in Harley St, 35 hours per week. Travel to other clinics may also be required from time to time.

What We Offer

• 32 days annual leave including bank holidays

• Life assurance

• Pension plan

• Workplace Nursery Scheme

• MyGym discounts

• Staff treatment discounts

• EV Car Scheme and Cycle2Work

• Perkbox benefits platform

• Health and wellness programmes

• Ongoing learning and development opportunities

Equal Opportunities

JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.