Student Wellbeing Advisor

Maternity Leave contract until October 2027

Be part of a collaborative Wellbeing team that provides specialist, inclusive and student-centred support across a diverse and ambitious learning community.

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

London Business School are looking for a compassionate, knowledgeable and highly organised Student Wellbeing Advisor to support students with disabilities, mental health conditions, Specific Learning Differences and wider wellbeing needs.

This is an important role within Student Wellbeing Services. You will provide professional, specialist and confidential support to students, helping them access appropriate adjustments, guidance and services so they can engage fully with their studies and academic progression.

Working closely with colleagues across the School, you will support the delivery and development of student wellbeing and disability services in line with the University Mental Health Charter, the Equality Act 2010, GDPR and relevant safeguarding procedures.

Main Responsibilities

• Provide specialist, confidential one-to-one advice and guidance to students with disabilities, mental health conditions or Specific Learning Differences.

• Assess students’ needs and determine suitable reasonable adjustments to support learning and academic progression.

• Signpost and refer students to appropriate specialist support services where required.

• Provide practical advice, guidance and signposting to students experiencing mental health or wellbeing challenges.

• Undertake initial assessments and refer students to counselling and other sources of support where necessary.

• Support the development, delivery and coordination of Student Wellbeing Services in line with the University Mental Health Charter and the Equality Act 2010.

• Liaise with the Student Association and student representatives to promote and develop wellbeing initiatives and events.

Who We Are Looking For

• Knowledge of current principles, theory and practice relating to mental health, wellbeing, neurodivergence and disability.

• Experience working in higher education, disability services or wellbeing services.

• Understanding of student wellbeing and the needs of a diverse student population.

• Knowledge of the University Mental Health Charter.

• Experience working with Student Associations and/or student representatives.

• Experience handling telephone and email enquiries and working with students and staff at all levels.

• Experience coordinating individual support across a range of services.

• Strong customer-service orientation and a student-centred approach.

• Excellent listening, communication and stakeholder engagement skills.

• Excellent organisational skills, meticulous attention to detail and the ability to manage time and work autonomously.

• Strong IT skills, including Microsoft Office and the ability to use bespoke systems.

• Knowledge of relevant legislative frameworks, including the Equality Act 2010, GDPR and reasonable adjustments.

• Knowledge of the range of support and funding available to disabled students in higher education.

• Ability to identify and apply good practice and evidence from across the higher education sector to support service improvement.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra days between Christmas and New Year

• USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)

• Free onsite gym and swimming pool

• Amazing range of professional development to support your career path

• Enhanced cycle to work scheme

• Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Competitive Salary dependent upon experience