BHSCT Blood Bank Operational Manager Band 7

Advertised role location: Belfast Health & Social Care Trust
Official document: Band 7 Blood Bank Operational Manager JD (odt)
JOB DESCRIPTION
JOB TITLE
Blood Bank Operational Manager
BAND
Band 7
DIRECTORATE
Cancer & Specialist Services
LOCATION
Belfast Health & Social Care Trust
REPORTS TO
Blood Bank Discipline Manager
ACCOUNTABLE TO
Blood Sciences Service Manager

Job Summary


The post holder works under the direction of the Discipline Manager for Blood Bank, supporting and managing staff and is accountable for:
Promoting and monitoring high quality, safe and effective practice
Providing effective leadership and management
Contributing to the delivery of the organisation’s objectives


Key Duties & Responsibilities


Service Delivery
To support and manage the section leads in the delivery of all technical and analytical activities to the standards and quality expected by the DHSSPS, HCPC, ISO 15189, BSQR and the BHSCT.
To support staff to manage workflow and problem solving, understanding the impact on other sections and alerting the Discipline Manager for Blood Bank/Blood sciences service manager if service delivery may be compromised.
To oversee staff to ensure that laboratory equipment service history and maintenance schedules are completed.
To instigate departmental/section contingency procedures in the event of equipment malfunction/ major incident and ensure that they are correctly implemented in order to maintain the service and escalate appropriately.
To oversee and support staff in the management of potential analytical errors and ensure that policies and safeguards are in place to prevent incorrect patient results from being transmitted to clinicians.
Liaise with other departments and clinicians, service users and technical suppliers to resolve operational problems.
Participate in regional projects affecting Blood Transfusion processes.
Management
Act as a visible leader and role model within the department.
Empower and enable staff to contribute to the delivery of high-quality services.
Support scientific expertise of staff within the department by role modelling evidence-based practice.
Lead and participate in orientation, induction and mentoring programmes for direct reports.
Undertake and participate in annual staff appraisal/development review.
Ensure statutory and mandatory training requirements are monitored for all staff including self and direct reports.
Promote good relationships and morale among staff.
Ensure appropriate delegation to staff working in the department and monitor outcomes for service delivery.
Challenge appropriately and confidently where standards fall below that which is expected. Manage poor performance and practice of staff in line with HSC Trust policies.
Manage duty rotas/annual leave and study leave to ensure adequate cover and appropriate skill mix.
Participate in the recruitment and selection of staff.
Follow BHSCT processes to manage sickness/absenteeism and take appropriate action in line with BHSCT policies.
Promote the health and wellbeing of staff and observe for any signs of ill health or stress factors in staff assigned to the area and take appropriate action in line with HSC Trust policies and HCPC guidelines.
Deputise for the Discipline Manager for Blood Bank as required.
Finance
Participate in procurement processes to ensure appropriate selection of products which meet relevant quality and safety standards
Contribute to budget management within the department, to ensure services are managed in accordance with yearly financial instructions.
Adhere to financial policies and procedures, particularly Standing Financial Instructions, Authorisation Frameworks, Procurement Legislation and associated processes, and Prompt Payment Code.
Adhere to HSC Trust financial controls and fraud awareness principles (e.g. verification of authenticity / accuracy of the Staff-in-Post records and payments associated with rotas).
Adhere to HSC Trust systems for effectively managing stock and safeguarding fixed assets.
Continuous quality and improvement
Promote a culture of continuous quality improvement through the use of audit, and reflection on practice by self and other members of the team.
Work in partnership with higher management in the planning or development of services.
Review processes/practices to ascertain if there are better ways of working within the department to enhance service delivery and deliver required efficiencies.
Support the Discipline Manager for Blood Bank to ensure that the Blood Bank service complies with the requisite controls assurance standards with particular reference to decontamination, COSHH, medicines management (where appropriate), environmental cleanliness, infection control and management of medical devices.
Ensure that BSQR & ISO audits are undertaken on a systematic basis and ensure that critical / adverse incidents and complaints are investigated and action plans developed in a timely fashion.
Ensure that all recommendations arising from regulatory or accreditation inspections or audits (e.g. MHRA or UKAS) are acted upon and implemented in a timely manner.
Professional, ethical and legal
Adhere to DHSSPS and HCPC, Trust and department guidelines, policies and standard operating procedures (SOPs).
Participate in developing, implementing and monitoring and reviewing of SOPs, policies and protocols.
Maintain own professional and personal development in accordance with the HCPC standards and professional guidelines.
Ensure appropriate systems are developed and operational to facilitate dissemination of information within the department including where appropriate the professional/clinical lead.
Establish and maintain relationships based on mutual respect and facilitate communication between all members of the multi-disciplinary team.
Ensure compliments and complaints are managed in line with HSC Trust policy including the dissemination of shared learning.
Adhere to the Data Protection Act (1998) and UK General Data Protection Regulation (UK GDPR).
Maintain effective records management, storage and retention ensuring all documentation written or electronic is managed in line with Royal College of Pathology and IBMS guidelines.
Adhere to the Code of Conduct for HSC Managers as per BHSCT policies and procedures.
Promote equality of opportunity for all, in accordance with HSC Trust Equality Opportunity Policy.
Environment
Maintain a safe and clean environment by ensuring compliance with legislation, policies and protocols including health and safety, healthcare associated infection, risk management and critical incident reporting.
Ensure staff awareness of environmental issues and take appropriate action as per BHSCT policy.
Participate in the analysis, assessment and management of actual and potential risks within the department.
Assist in the maintenance of a departmental risk register as per BHSCT policy
Ensure safe and effective use of equipment as per BHSCT policy.
Ensure near misses, incidents, accidents and faulty devices are recorded, reported, investigated and learning disseminated as per BHSCT policy
General Responsibilities
Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:
At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
Promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with Belfast Trust’s Whistleblowing Policy and their professional code of conduct, where applicable.
Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.
Comply with the Trust’s Smoke Free Policy.
Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.
Adhere to Equality and Good Relations duties throughout the course of their employment.
Ensure the on-going confidence of the public in-service provision.
Maintain high standards of personal accountability.
Comply with the HPSS Code of Conduct.
Information Governance
All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.
Environmental Cleaning Strategy
The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.
Infection Prevention and Control
The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with on-going reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.
This includes: -
Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO 5 moments);
Using the correct 7 step’ hand hygiene technique’;
Being ‘bare below the elbows’ when in a clinical environment;
Following Trust policies and the Regional Infection Control Manual (found on intranet);
Wearing the correct Personal Protective Equipment (PPE);
Ensuring correct handling and disposal of waste (including sharps) and laundry;
Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;
Ensuring compliance with High Impact Interventions.
Personal Public Involvement
All Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI). Those in a Senior Management role will Lead on and be responsible for the planning, implementation, reporting and all other aspects relevant to the Trust's PPI Strategy within the Directorate. This will include ensuring robust arrangements are in place for active engagement with user groups and the voluntary and independent sectors in the design and delivery of services. Please use the link below to access the PPI standards leaflet for further information.
This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust.

PERSONNEL SPECIFICATION
JOB TITLE
Blood Bank Operational Manager
BAND
Band 7
DIRECTORATE
Cancer and Specialist Services


Notes to applicants:
You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.
Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.
Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.
ESSENTIAL CRITERIA
SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.
Factor
Criteria
Ideally no more than 6-8 criteria in this section
Method of Assessment
Experience
Must be HCPC registered Biomedical Scientist.
Must have a minimum of 3 years’ experience as a Biomedical Scientist in Blood Bank at Band 7 or above.
Shortlisting by Application Form
Qualifications/ Registration
Must hold an MSc Biomedical Science, or an IBMS Higher Specialist Diploma, or equivalent.
Shortlisting by Application Form
SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:
Skills / Abilities
Ability to effectively manage and prioritise workload while under pressure in a busy environment.
Experience of managing and training staff.
Must be able to work flexibly to meet needs of service.
Interview
Knowledge
Knowledge of regulatory standards and Quality Management Systems.
Interview
DESIRABLE CRITERIA
SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted
Factor
Criteria
Method of Assessment
Experience
Excellent written and oral communication skills
Basic Computer skills
Shortlisting by Application Form
Qualifications
Specific qualification in Transfusion Science e.g. BBTS certificate in Transfusion Science Practice or Higher Specialist diploma in Blood Transfusion
Shortlisting by Application Form
NOTE:
Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates and one photocopy of same issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative.
If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, Payslip, National Insurance Card or a Birth Certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment.
Where a post involves working in regulated activity with vulnerable groups, post holders will be required to register with the Independent Safeguarding Authority.
All staff are expected to display the HSC Values at all times