Mobile Supervisor - Airport Operations

Job Description: Mobile Supervisor - Airport Operations

Position Summary

The Mobile Supervisor is a dynamic and critical leadership role responsible for maintaining the highest standards of operational excellence, security, and safety across the airfield and/or terminal operations. This is a highly visible, mobile position that requires proactive engagement, rapid response to incidents, and effective management of multiple teams dispersed across various operational and security posts. The successful candidate will be a key point of contact for escalations, ensuring seamless operational delivery and exceptional communication with internal and external stakeholders.

Key Responsibilities

Operational Leadership & Team Management:

• Supervise, guide, and support multiple teams across a wide range of operational posts
• Conduct regular mobile patrols of the assigned area to monitor performance, compliance, safety, and security protocols.
• Allocate manpower and resources effectively to meet fluctuating operational demands and priorities.
• Conduct team briefings and ensure all personnel are informed of daily operational priorities, updates, and security alerts.

Incident Response & Escalation Management:

• Act as the primary point of escalation for security breaches, safety incidents, and operational disruptions within the assigned zone.
• Respond promptly and decisively to all incidents, taking charge to co-ordinate an effective response and ensure a swift resolution.
• Conduct initial investigations, complete detailed and accurate incident reports, and liaise with relevant internal departments and external authorities (e.g., airport police, airfield fire service) as required.

Stakeholder Engagement & Communication:

• Build and maintain strong professional relationships with key stakeholders, including airline operations, ground handling teams, and regulatory bodies.
• Utilise excellent verbal and written communication skills to provide clear, concise, and timely operational updates to the Duty Manager and other departments.
• Represent the company in a professional manner at all times during stakeholder interactions.

Compliance, Safety & Security:

• Ensure all teams strictly adhere to company policies, standard operating procedures (SOPs), and airport safety and security regulations.
• Hold a valid driving licence. An Airside Driving Permit (ADP) is required for this role (training provided if necessary).
• Promote and enforce a culture of safety, security, and vigilance among all staff. Conduct routine checks on security and equipment integrity.

Performance & Reporting:

• Monitor key performance indicators (KPIs) for assigned teams and zones, focusing on security, safety, and operational efficiency.
• Provide constructive feedback and coaching to team members to drive continuous improvement.
• Complete accurate and detailed shift logs, incident reports, and equipment status documentation.

Person Specification

Qualifications & Experience

Essential:

• Proven experience in a supervisory or team leader role within an airport, aviation security, logistics, or a high-compliance operational environment.
• Full, valid UK driving licence. Ability to obtain an Airside Driving Permit (ADP) is essential.
• Exceptional verbal and written communication skills, with the ability to communicate confidently and effectively with people at all levels.
• Demonstrable experience in incident management and operational problem-solving.
• Strong stakeholder management and engagement skills.
• Ability to manage multiple priorities and teams across a large physical area while maintaining composure under pressure.
• Flexibility to work a shift pattern, including early mornings, late nights, weekends, and public holidays.

Desirable:

• In-depth knowledge of UK airport operational procedures, particularly airside safety and security protocols.
• Able to operate in a control room environment liaising with stakeholders / emergency services. Escalate incidents appropriately, manage and deploy resources to deal.
• Formal training in incident command, health and safety.
• Formal qualification in Aviation/Airport Operations or Management.

Personal Attributes

• A proactive and solutions-oriented leader.
• Decisive and calm under pressure.
• Highly mobile and energetic.
• Exceptional interpersonal and influencing skills.
• A strong sense of integrity and responsibility.

ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER