The key responsibilities of this Senior eBilling Coordinator will be:
- Manages end-to-end client onboarding onto eBilling platforms, ensuring all requirements are captured, configured, and validated prior to go-live.
- Acts as the primary point of contact for clients during the eBilling onboarding process, managing expectations and resolving queries promptly.
- Identifies and resolves errors or blockers during the onboarding process, escalating where appropriate to ensure deadlines are met.
- Maintains comprehensive and accurate records of all onboarding activity, system configurations, and related documentation for audit and compliance purposes.
- Sets up and maintains accurate client billing profiles and system configurations across relevant eBilling platforms
- Ensures timely submission of invoices and adherence to internal deadlines.
- Oversees the collation and submission of questionnaires, establishing a structured process to remove ambiguity around team ownership and accountability.
- Identifies and rectifies errors in submitted invoices, providing necessary corrections with minimal guidance from senior team members.
- Monitors and updates internal billing schedules to guarantee deadlines are met and invoices are processed promptly.
- Maintains comprehensive and accurate records of all eBilling transactions and related documents for internal and client audits.
- Collaborates with cross-functional teams to address billing-related enquiries and ensures the seamless flow of financial data.
- Partners with clients to establish and manage eBilling systems for new accounts.
- Develops and prepares detailed reports and data analytics for management to monitor billing efficiency and revenue performance.
- Contributes to the maintenance and enhancement of billing procedures and protocols to align with industry standards.
- Drives continuous process improvement to reduce onboarding turnaround times and enhance billing operational efficiency.
Vacancy posted 9 hours ago
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