Application Support Engineer II

About the role

At Booker, we're always looking for ways to make things better for our colleagues and customers. As an Engineer II - Application Support , you'll play an important role in supporting and enhancing the HR and Payroll applications that help our business run smoothly every day.

Working as part of the Application Engineering team, you'll collaborate with stakeholders across the business to understand their needs, troubleshoot issues and deliver practical system solutions. You'll help ensure our applications and data are reliable, secure and fit for purpose, while supporting continuous improvement across our HR and Payroll technology landscape.

This is a fantastic opportunity for someone who enjoys solving problems, working with people and developing their expertise in enterprise applications and business systems. We welcome applications from people with diverse backgrounds and experiences and are committed to creating an inclusive environment where everyone can thrive.

Main Responsibilities

• Support the day-to-day operation of HR and Payroll applications, ensuring a reliable service for colleagues across Booker.
• Manage incidents, service requests and support activities through to successful resolution.
• Work closely with stakeholders to understand business requirements and translate them into effective system solutions.
• Configure, maintain and optimise application functionality to support business processes.
• Support testing activities for system changes, enhancements and project deliveries.
• Investigate and resolve issues that impact application performance, availability or functionality.
• Produce and maintain accurate documentation, reporting and support records.
• Provide user guidance and support, helping colleagues get the most from our systems.
• Identify and deliver improvements that enhance processes and user experience.
• Build strong relationships with suppliers, technical teams and business stakeholders to develop effective solutions.
• Follow established governance, security, change management and support processes.

You will need

• Experience supporting HR, Payroll or other business-critical applications.
• The ability to understand business needs and translate them into practical, user-friendly solutions.
• Experience configuring, maintaining or supporting enterprise applications.
• A good understanding of HR and Payroll processes.
• Strong analytical and troubleshooting skills with a methodical approach to problem solving.
• The ability to manage priorities and work effectively both independently and as part of a team.
• Excellent attention to detail and a commitment to maintaining accurate records.
• Strong communication skills, with the ability to build positive relationships across a wide range of stakeholders.
• A passion for continuous improvement and a willingness to learn and develop new skills.

Desirable

• ERP configuration experience.
• Experience supporting application change and project delivery.
• Experience delivering training, guidance or knowledge transfer to users.
• Experience working within an HR or Payroll environment.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package