Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system.
We've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber.
We're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes. By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers.
Fuse is looking for a dedicated, proactive Customer Support Specialist. You'll be the first point of contact for our customers, giving outstanding support at every stage, from onboarding to day-to-day assistance: handling enquiries, resolving account issues and delivering solutions that reflect our commitment to great service. This is a shift-based role, including overnight shifts, as part of our industry-leading 24/7 customer support.
Responsibilities
- Deliver excellent after-sales support through chat channel and emails
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
- Resolve service-related issues quickly and professionally
- Offer advice to customers on how to maximise their energy savings
- Work collaboratively with internal teams to continuously improve the customer experience
- Work 40 hours in shifts per week (including overnight shifts, with additional pay)
Requirements
- Exceptional verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Excellent communication skills and a genuine passion for helping customers
- Strong problem-solving skills and the ability to manage challenging situations with patience
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
- Ability to work in-office
Benefits
- £30,000 salary and overnight pay
- Fully expensed tech to match your needs
- Breakfast and dinner allowance for office-based employees
As we hire globally, benefits vary by location.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in London vacancy
- Customer service representativeSuggested
- £27k - £35k per annumEstimated...you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for... ...Ideal Candidate Strong communication and people skills Customer service experience is a plus Organized and dependable Comfortable...SuggestedRemote job
- £32k - £43k per annumEstimated...Companies in America’, Luminance is disrupting the legal profession around the globe. We are looking for a proactive and customer focused customer support professional to join our tech team. This role is responsible for handling incoming queries and incidents, resolving...SuggestedFull-timeImmediate start
- ...A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months. The company is a well-established business specialised in producing high-quality sportswear...SuggestedWeekly payTemporaryPart-timeImmediate start
- £24k - £32k per annumEstimated...values. The result: delicious, carefully made baked goods that support a more sustainable and nutritious food system; bringing great bread... ...doing: Act as the first point of contact for Bread Factory customers to successfully answer all their queries. Responding to customer...SuggestedFull-timeOn-siteRotating shiftsWeekend workWeekday work
£31.2k - £39.52k per annum
...Act as the first point of contact for customers, coordinating service requests via phone and email. Schedule, coordinate, and manage engineers... ..., service standards, and confidentiality requirements. Support general service administration tasks to ensure smooth day‑to‑day...£27.04k - £28.08k per annum
...Respond to customer enquiries by phone and email, providing clear and accurate information. Maintain customer records and update information... ...up on missing details. Keep digital files organised to support efficient access to customer information. Work with colleagues...Temporary£26k per annum
...As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our... ...employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest...- £25k - £33k per annumEstimatedCompany: PURELY RECRUITMENT SOLUTIONS Job Type: Permanent, Full TimePermanentFull-time
£25k - £30k per annum
...Role Overview The Customer Service Advisor is responsible for delivering exceptional customer support by handling enquiries, resolving issues efficiently, and ensuring a positive customer experience at every touchpoint. The role requires strong communication skills, empathy...Full-time£29k - £33k per annum
...As Customer Service Advisor, you will: Respond to customer queries via phone, email, and other channels promptly and professionally.... ...to the appropriate teams. Assist with administrative tasks to support the wider team. Monitor and follow up on pending customer requests...£2,500 - £3,500 per month
...Centre Advisor We are looking for a friendly, professional, and customer-focused Contact Centre Advisor to join our team. In this role,... .... ~Professional training and development opportunities. ~Supportive and collaborative working environment. ~Opportunities for career...- £29k - £38k per annumEstimated...DESCRIPTION Key Role Responsibilities Works as part of a team, supporting and respecting other team members, to deliver exceptional... ...memorable experience for residents Delivers all aspects of customer service, including a comprehensive front of house service anticipating...Summer workImmediate startFlexible hours
- £26k - £34k per annumEstimated...in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale...Full-time
- £25k - £33k per annumEstimated...We are looking for a Customer Service Coordinator/Dispatcher to be part of a team, as the main contact point for our customers relating... ...To manage incoming requests by telephone as well as by email. Support the supervisors/Area Service Managers in following up open callouts...PermanentFull-timeHybrid workingMonday to Friday
- ...Our on-site customer operations team work tirelessly during the event to resolve face to face customer issues and to provide pro-active support to assist guests. Handling, logging, resolving and escalating complaints using our helpdesk software and in person escalations, the...On-siteFlexible hoursAfternoon shift
- ...running a business that gives back to our community, values our customer, and respects our planet. The Role of Customer Service Assistant... .... Responsibilities of the Customer Service Assistant: Support the Customer Experience Manager on the day-to-day running of the...Part-timeWork from homeFlexible hours
- ...someone who’s not afraid to mix things up. Your role in a nutshell To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the...Part-timeWeekend workAfternoon shift
- ...Are you someone with strong customer service experience? Do you find it easy building relationships with people? If this is you, you might... ...to join a business that promotes personal development and supports career progression. You don’t need experience within the industry...PermanentPart-time
- £22k - £29k per annumEstimated...This text is hidden Your Responsibilities: Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports...Full-timePart-timeShift workAfternoon shift
- £27k - £36k per annumEstimated...Full-time Team Member vacancy at GAIL's! If you love interacting with customers daily and giving service with a smile, then please read on! We are looking for Team Members who have a passion to join the GAIL’s family and want to learn more. If you are motivated by teamwork...Full-timeApprenticeship
£28.8k per annum
...Customer Experience Advisor | S1 | Retail Banking | Clapham Junction Branch Country: United Kingdom IT STARTS HERE Santander ( )... ...challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re...Full-timeFlexible hoursShift workRotating shifts- ...full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives . Lead with Your Ambition...Part-timeCasual workNight shift
£32k - £33k per annum
...directing and verifying the identity of visitors to the office. Managing reception operations, including telephone enquiries, switchboard support, meeting room bookings and visitor refreshments. Maintaining a clean, organised and professional reception and client area to...On-siteRotating shifts- £28k - £37k per annumEstimated...candidate will be approachable, welcoming and can work well under pressure. Your role will include processing orders, liaising with customers and suppliers, using SAGE, Office and Excel software to carry out daily administrative duties, and supporting the wider team....Full-timeTemporaryOn-site
- ...established online business. We are seeking a proactive and customer-focused individual to join our e-commerce team. This role is responsible... ...excellent customer service across multiple channels, supporting the day-to-day operation of our online store, and ensuring website...Full-timePart-timeSeasonalOn-siteMonday to FridayFlexible hours
- £22k - £29k per annumEstimated...Middlesex site working in our busy call centre supporting both sites. If you like talking to people and have had previous experience in customer service or a call centre this could be... ..., A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality...Full-timeFixed-term contractMonday to FridayFlexible hoursShift workRotating shiftsWeekend work
- £32k - £41k per annumEstimated...Our Team as an Out of Hours Advisor Are you highly organised, customer-focused, and thrive in a fast-paced environment? We're looking... ..., and help deliver an exceptional customer experience while supporting operational performance What You'll Be Doing Managing incoming...Full-timeShift work
£26k per annum
...allows us to decode our clients’ epigenetics, then prescribe a custom formula of peak-potency actives specifically for them. We deliver... ...their skin seriously. Based in London Bridge, we are a small, supportive and ambitious team ready to put Klira into high-growth mode....PermanentPart-timeFixed-term contractOn-siteRemoteMonday to WednesdayMonday to Friday£25.5k per annum
...the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy... ...regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a...Fixed-term contractMonday to FridayShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
Related searches
- system service representative London
- customer service operative London
- customer service agent London
- client success specialist London
- customer service representative London
- part time customer service advisor London
- customer service associate work from home London
- customer service representative immediate start London
- technical customer service advisor London
- customer service advisor London