Darlington (with occasional travel)
Full-time | Permanent 40 Hrs a week Monday to Friday.
About the Role
We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support , ensuring our users are equipped, connected, and supported to work effectively across multiple locations.
You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.
Key Responsibilities
Device Provisioning & Lifecycle Management
- Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
- Manage device onboarding/offboarding , including user setup, asset allocation, and secure decommissioning
- Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
- Ensure timely patching, updates, and adherence to security policies
- Track and manage IT assets, maintaining an accurate inventory and audit trail
- Support hardware troubleshooting, repairs, and warranty processes
IT Support & Systems Administration
- Provide 1st/2nd line support for users across desktop, mobile, and cloud services
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
- Manage user accounts, permissions, and access requests in line with security policies
- Support shared services including printers, meeting room tech, and collaboration tools
- Assist with monitoring system performance and resolving incidents
Service Delivery & Continuous Improvement
- Log, manage, and resolve tickets within agreed SLAs
- Contribute to documentation, SOPs, and knowledge base articles
- Identify recurring issues and suggest improvements or automation opportunities
- Support IT projects such as system upgrades, migrations, and new technology rollouts
- Work closely with the wider IT team to maintain a stable and secure IT environment
Skills & Experience
Essential
- Experience in an IT support role (Service Desk or Desktop Support)
- Strong knowledge of Windows devices and Microsoft 365
- Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
- Good troubleshooting skills across hardware, software, and user issues
- Excellent communication and customer service skills
- Ability to prioritise workload and manage competing demands
Desirable
- Experience with Azure / Entra ID and Conditional Access
- Knowledge of ITIL or structured service management practices
- Exposure to security controls such as MFA, device compliance, or DLP
- Experience supporting multi-site environments
What Were Looking For
- A hands-on, reliable team player with a strong attention to detail
- Someone who takes ownership of issues and follows through to resolution
- A continuous improvement mindset with an interest in modern IT management practices
- A professional approach to working with users at all levels of the business
Why Join Us
- Opportunity to work in a modern, cloud-first IT environment
- Exposure to enterprise tooling (M365, endpoint management, security controls)
- Involvement in ongoing IT improvement and transformation initiatives
- Supportive team environment with opportunities for development
How to Apply
If youre passionate about technology and delivering excellent user support, wed love to hear from you.
Vacancy posted 14 hours ago
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