Business Administration Apprentice (Level 3)

Summary

The Business Administration Apprentice will support the day-to-day operations of the Training and Development Department by providing administrative, organisational, and coordination support across apprenticeship and training activities.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am- 5.30pm 5 days per week

40 hours a week

Start date

Saturday 1 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide administrative support to the Training and Development team
• Support the coordination of apprenticeship programmes, training sessions, and masterclasses
• Maintain learner records, training documentation, and internal databases
• Assist with scheduling learner reviews, meetings, training sessions, and assessments
• Prepare and distribute training materials, communications, and reports
• Respond to learner, manager, and trainer enquiries via email and telephone
• Support compliance processes relating to apprenticeship documentation and learner records
• Assist with onboarding new learners and maintaining accurate apprenticeship paperwork
• Work collaboratively with tutors, trainers, managers, and operational teams
• Maintain confidentiality and professionalism at all times
• Complete apprenticeship coursework, training sessions, and off-the-job learning requirements within agreed timescales

Where you'll work

Spencer House
Viaduct Road
Leeds
LS4 2AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NIC SERVICES GROUP LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• All training will take place at your place of work in our head office (LS4)
• You will undertake a Master Class with your tutor, every 4-6 weeks supported by Off-The-Job training activities weekly

Requirements

Essential qualifications

GCSE in:

• English (grade 4 and above)
• Maths (grade 4 and above)

Desirable qualifications

A Level in:

Maths, Economics or Law (grade C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Team working
• Initiative

Other requirements

• Good communication skills, both written and verbal
• Basic IT skills including Microsoft Office applications
• Strong organisational skills and attention to detail
• Willingness to learn and develop within a training and development environment