Business Administration Apprentice

Summary

This post provides vital administrative support to the First Home Improvement’s Sales branches across the UK and to assist them in meeting organisational targets. This post requires working in a fast paced environment, managing several tasks at once, keeping all parties informed and work closely with sales managers. Full training given

Wage

£15,184 to £24,123.58, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

9am - 5pm Monday - Friday, 36.5 hours a week (One day finishing at 4pm)

36 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Inputting lead data onto electronic business management system
• Inputting contract data onto electronic business management system
• Inputting financial data onto the finance company’s finance application systems
• Ensuring all details on all contracts and finance documentation is correct
• Ensuring all hard copies of the data mentioned above is distributed to the correct correspondents
• To assist with the managers needs and ensure they are able to work to their full capacity
• Undertake other duties that may be required of you from time to time as necessitated by management

Where you'll work

First Home Improvements Station Road Ind Est Lenwade
Norwich
NR9 5LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Full training given plus monitored & mentored apprenticeship support via Poultec to your appropriate Business Administration Level 3 course.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative
• Patience
• Multitask
• Team Player
• Work within deadlines
• Computer Literacy

Other requirements

• Can orchestrate multiple activities at once to accomplish a goal
• The ability to work without close supervision
• Experience and competence at data input linked to financial contracts / sales documents an advantage
• Comfortable at using basic IT related packages for input (Microsoft Word & Excel)
• High levels of accuracy and attention to detail
• Well organised and able to communicate effectively
• Someone comfortable to work in a small team but able to work by themselves on their own allocated work
• Someone who would describe themselves as a “finisher completer”, but able to ask for help when required
• Strictly maintains privacy and confidentiality