IT Support Engineer

IT Support Engineer - 6 month contract

Overview

We are looking for an experienced IT Support Engineer to join a busy and fast-paced IT team. This role is ideal for someone with a strong background in end-user support, device provisioning, onboarding/offboarding processes, and user administration within a Microsoft environment.

We're particularly interested in IT Support Engineers who have hands-on experience managing Joiners, Leavers and Movers (JLM/JML) processes, building and configuring devices, and supporting users throughout their lifecycle. The successful candidate will have a blend of technical support, device management, user administration and customer-facing experience within a modern Microsoft environment.

IT Support Engineer key Responsibilities:

* Provide 1st and 2nd line IT support to end users across the business.
* Build, configure and deploy laptops, desktops and mobile devices.
* Manage Joiners, Leavers and Movers (JLM/JML) processes.
* Create, modify and remove user accounts and permissions.
* Administer Active Directory and Microsoft Entra ID user profiles.
* Support password resets, access requests and permission management.
* Troubleshoot hardware, software and application issues.
* Provide deskside and remote support to users.
* Maintain accurate asset and inventory records.
* Escalate complex issues where required while maintaining ownership through to resolution.
* Support device imaging, deployments and refresh projects when required.
* Assist with documentation and continuous improvement of support processes.

IT Support Engineer essential Skills & Experience:

* Experience in an IT Support, Desktop Support, Service Desk or Technical Support role.
* Strong experience supporting Windows desktop environments.
* Hands-on experience building and configuring end-user devices.
* Experience managing Joiners, Leavers and Movers (JLM/JML) processes.
* Active Directory administration experience.
* Microsoft Entra ID / Azure AD administration experience.
* User account creation, access management and permissions administration.
* Experience supporting Microsoft 365 applications.
* Excellent troubleshooting and customer service skills.
* Ability to manage multiple priorities in a fast-paced environment.

The IT Support Engineer it is required to work full-time onsite 5 days per week in London.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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